Part-Time Branch Sales & Customer Experience Lead

Arco: Experts In Safety; Stoke-on-Trent; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Bonus

Pension contributions

Life Assurance

Holidays including bank holidays

Volunteer days

Job summary

Arco: Experts In Safety in Stoke-on-Trent is looking for a Branch Sales Advisor for 20 hours per week. Fixed pattern: Wed 08:00–12:00, Thu 08:00–17:00, Fri 08:00–17:00, with potential overtime. You will deliver great customer service, handle queries, promote products, and keep the store tidy and welcoming.

Full UK driving licence is required to help cover branch deliveries and you may drive a van to visits customers. Roles offer learning and progression within Arco.

Qualifications

• Experience delivering high levels of customer service in-store or over the phone.
• Ability to work with customers to promote products and services.
• Comfort with promotional calling to business customers.
• Familiarity with in-store IT systems to process transactions and queries.

Responsibilities

• Delivering outstanding levels of customer service.
• Interacting with customers in-store, on the phone and during visits to promote products and services.
• Maintaining a clean, presentable store environment.
• Processing transactions and responding to enquiries via bespoke IT software.
• Driving a commercial van to visit customer sites to cover holidays or sickness.

Skills

Customer service

Retail experience

Face-to-face communication

Promotional calls

Tools

IT systems

Job description

Arco: Experts In Safety in Stoke-on-Trent is looking for a Branch Sales Advisor for 20 hours per week. Fixed pattern: Wed 08:00–12:00, Thu 08:00–17:00, Fri 08:00–17:00, with potential overtime. You will deliver great customer service, handle queries, promote products, and keep the store tidy and welcoming.

Full UK driving licence is required to help cover branch deliveries and you may drive a van to visits customers. Roles offer learning and progression within Arco.