Branch Sales Advisor - Part Time

Arco; Basildon; Hybrid; GBP 7,600 - 8,400; Part time

Benefits offered by this job

32 days holiday inclusive of bankhols

Pension up to 8% Arco contribution

Life Assurance (x4)

Employee Discounts

Health Cash Plan

Employee Assistance Programme

Learning Management System access

Volunteering days

Job summary

Arco in Basildon is seeking a Part-time Branch Sales Advisor to work 11 hours per week across Fridays 08:00–17:00 and Saturdays 09:00–12:00. You will deliver excellent customer service, promote products, handle queries, and ensure a store you can be proud of.

You’ll receive training on PPE and health and safety, with opportunities for progression within Arco and access to extensive benefits and development resources.

Qualifications

• Experience of working face to face with customers, preferably in a retail environment.
• An understanding of what makes a great customer experience.
• Be comfortable making promotional calls to business customers.
• An understanding of IT systems to process transactions and respond to customer enquiries.

Responsibilities

• Delivering outstanding levels of customer service.
• Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services.
• Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable.
• Processing customer transactions and responding to customer enquiries using our bespoke IT software.

Skills

Customer service

Retail experience

IT systems

Communication

Tools

POS software

Job description

About The Role

If you’re looking for a new part-time retail role across a Friday and Saturday each week, then we have a great opportunity for you!

Our branch in Basildon is looking to hire a Branch Sales Advisor to work 11 hours a week. The working pattern will be a full day every Friday from 08:00 to 17:00, and Saturday mornings from 09:00 to 12:00. There will be the potential opportunity for over time to cover sickness and holidays.

This isn’t your standard retail role as you’ll be doing much more than standing behind a checkout! You’ll be given the opportunity to get involved in a variety of tasks including contacting and visiting customers to promote our products and services, responding to customer queries in-store and over email and ensuring we have a store to be proud of.

Don’t worry if you don’t know much about the health and safety industry or personal protective equipment (PPE), as we’ll teach you all there is to know, and provide you with a platform to learn, develop and grow. This role can lead to future progression within Arco.

Key responsibilities include:

• Delivering outstanding levels of customer service
• Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services
• Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable - a store we can be really proud of
• Processing customer transactions and responding to customer enquiries using our bespoke IT software

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

• £13.45 an hour
• 32 days holiday inclusive of bank holidays
• Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
• 2 fully paid Community Volunteering days every year
• An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
• A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
• Free, 24-hour access to our Employee Assistance Programme
• Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
• Access to our Learning Management System, to support your personal and career development
• Long-term service awards – we’re proud to have employees who have worked for us for 40 years

The ideal Branch Sales Advisor will be/have:

• Experience of working face to face with customers, preferably in a retail environment
• An understanding of what makes a great customer experience
• Be comfortable making promotional calls to business customers
• An understanding of IT systems to process transactions and respond to customer enquiries
• Flexibility to cover colleague shifts (team absence, holidays)

About Us

With a proud 140-year legacy, you’ll be part of something special when you join the UK’s leading safety experts. As the only integrated safety products and services business, Arco’s size, scale and reputation are why we have such an impressive portfolio of satisfied customers.

It’s an exciting time for us, and whatever your role, you’ll play a part in Arco’s journey to become more profitable and sustainable. To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone’s unique skills, experience and ideas so you’ll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets.

At Arco, inclusion means ensuring everyone feels valued, respected and able to be their best. We celebrate the unique skills, experiences and perspectives each colleague brings, and we’re committed to creating a supportive environment where everyone can thrive. As part of our journey to everyday inclusion, we recognise that individual needs may vary. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. Be Safe, Be Yourself, Be Your Best.