Branch Sales Advisor - Part Time

Arco: Experts In Safety; Stoke-on-Trent; Presencial; GBP 15.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Bonus

Pension contributions

Life Assurance

Holidays including bank holidays

Volunteer days

Descripción de la vacante

Arco: Experts In Safety in Stoke-on-Trent is looking for a Branch Sales Advisor for 20 hours per week. Fixed pattern: Wed 08:00–12:00, Thu 08:00–17:00, Fri 08:00–17:00, with potential overtime. You will deliver great customer service, handle queries, promote products, and keep the store tidy and welcoming.

Full UK driving licence is required to help cover branch deliveries and you may drive a van to visits customers. Roles offer learning and progression within Arco.

Formación

• Experience delivering high levels of customer service in-store or over the phone.
• Ability to work with customers to promote products and services.
• Comfort with promotional calling to business customers.
• Familiarity with in-store IT systems to process transactions and queries.

Responsabilidades

• Delivering outstanding levels of customer service.
• Interacting with customers in-store, on the phone and during visits to promote products and services.
• Maintaining a clean, presentable store environment.
• Processing transactions and responding to enquiries via bespoke IT software.
• Driving a commercial van to visit customer sites to cover holidays or sickness.

Conocimientos

Customer service

Retail experience

Face-to-face communication

Promotional calls

Herramientas

IT systems

Descripción del empleo

About The Role

Are you looking for a part-time role in retail working 20 hours per week?

If this sounds like the ideal role for you, we have a great opportunity available at our Stoke branch! The role offers flexibility over which days and times you work, with hours to be agreed with the successful candidate.

Our branch in Stoke is looking to hire a Branch Sales Advisor to work 20 hours a week. The working pattern will be a full day every Wednesday 08:00 to 12:00, Thursday from 08:00 to 17:00, and Friday from 08:00 to 17:00 . There will be the potential opportunity for over time to cover sickness and holidays.

This isn’t your standard Retail role as you’ll be doing much more than standing behind a checkout! You’ll be given the opportunity to get involved in a variety of tasks including contacting and visiting customers to promote our products and services, responding to customer queries in-store and over email and ensuring we have a store to be proud of.

Don’t worry if you don’t know much about the health and safety industry or personal protective equipment (PPE), as we’ll teach you all there is to know, and provide you with a platform to learn, develop and grow. This role can lead to future progression within Arco.

Key responsibilities include:

• Delivering outstanding levels of customer service
• Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services
• Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable - a store we can be really proud of
• Processing customer transactions and responding to customer enquiries using our bespoke IT software
• Drive a commercial van to visit customer sites with deliveries to cover holidays and sickness

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

• £13.45 p/h plus bonus
• Up to 8% Arco Pension contributions and Life Assurance worth 4 times your salary
• 32 days holiday inclusive of bank holidays plus 2 fully paid Community Volunteering days every year
• Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
• Access to hundreds of discounts through Perkbox, plus receive employee discount on Arco products
• Health Cash Plan that allows you to reclaim costs for everyday health expenses such as dental treatment, eye tests and physiotherapy
• Access learning resources, qualifications and development opportunities to help you grow, progress and achieve your career ambitions
• Long-term service awards – we’re proud to have employees who have worked for us for 40 years

The ideal Branch Sales Advisor will be/have:

• Full UK Drivers Licence is required to help cover branch deliveries
• Experience of working face to face with customers, preferably in a retail environment (not a requirement)
• An understanding of what makes a great customer experience
• Be comfortable making promotional calls to business customers
• An understanding of IT systems to process transactions and respond to customer enquiries
• Flexibility to cover colleague shifts (team absence, holidays)

About Us

With a proud 140-year legacy, you’ll be part of something special when you join the UK’s leading safety experts. As the only integrated safety products and services business, Arco’s size, scale and reputation are why we have such an impressive portfolio of satisfied customers.

It’s an exciting time for us, and whatever your role, you’ll play a part in Arco’s journey to become more profitable and sustainable. To drive a performance culture, we consistently invest in our people to ensure we push for shared success. We respect and value everyone’s unique skills, experience and ideas so you’ll have ample opportunity to help shape our future growth and be rewarded for delivering against our targets.

At Arco, inclusion means ensuring everyone feels valued, respected and able to be their best. We celebrate the unique skills, experiences and perspectives each colleague brings, and we’re committed to creating a supportive environment where everyone can thrive. As part of our journey to everyday inclusion, we recognise that individual needs may vary. If you require any reasonable adjustments or additional support during the recruitment process, please let us know. Be Safe, Be Yourself, Be Your Best.