Part Time Assistant Shop Manager

THE BRANDON TRUST; Plymouth; On-site; GBP 23,000 - 29,000; Part time

Benefits offered by this job

Blue Light Card

Lifestyle Benefits platform

Employee Assistance Programme

Pension scheme

Generous annual leave

Job summary

Plymouth Barbican-based charity shop role at The Brandon Trust, part-time 22.5 hours/week. Salary £25,940.60 per annum pro rata. Immediate team support and a focus on customer service and community impact.

As Assistant Shop Manager, you’ll work with the Shop Manager to deliver a welcoming store, maximise donations and sales, and ensure great experiences for customers and volunteers alike.

Qualifications

• Experience in a retail or customer-focused environment.
• Proactive and able to support store operations.
• Strong communication skills and ability to work with volunteers and colleagues.

Responsibilities

• Support the Shop Manager with the daily operation of the store
• Deliver excellent customer service and create a welcoming atmosphere
• Maintain high visual merchandising and housekeeping standards
• Sort, price and display donated stock
• Support and encourage volunteers in their roles
• Help maximise income through sales, donations and Gift Aid
• Assist with cash handling, administration and compliance processes
• Take responsibility for the shop in the Shop Manager's absence

Skills

Retail experience

Customer service

Communication

Organisational skills

Job description

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Part Time Assistant Shop Manager - Plymouth

Job Reference brandontrust/TP/19748/1875

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Job Introduction

Assistant Shop Manager (Part Time)

Plymouth Barbican
Part Time, 22.5 hours per week
Permanent ContractSalary: £25,940.60 per annum pro rata

Closing Date: 30 October 2026Proposed Interview Date: 3 November 2026

Be the difference in your community

At Brandon, we believe everyone should have the opportunity to live a life they choose. Our charity shops play an important role in raising funds that support people with learning disabilities and autistic people to live independently and enjoy richer, more fulfilling lives.

We're looking for an enthusiastic and motivated Assistant Shop Manager to join our friendly team at Plymouth Barbican. This is a fantastic opportunity for someone who enjoys retail, values great customer service, and wants their work to make a real difference.

About the role

As Assistant Shop Manager, you'll work alongside the Shop Manager to help deliver a successful, welcoming and well-presented store. You'll support the day-to-day running of the shop, maximise sales and donations, and help create a positive experience for customers, volunteers and supporters.

This is a varied and rewarding role where no two days are the same. You'll have the opportunity to build relationships within the local community while helping raise vital funds that support Brandon's work.

What you'll be doing

• Supporting the Shop Manager with the daily operation of the store
• Delivering excellent customer service and creating a welcoming atmosphere
• Maintaining high visual merchandising and housekeeping standards
• Sorting, pricing and displaying donated stock
• Supporting and encouraging volunteers in their roles
• Helping maximise income through sales, donations and Gift Aid
• Assisting with cash handling, administration and compliance processes
• Taking responsibility for the shop in the Shop Manager's absence

What we're looking for

You'll be someone who:

• Has experience working in a retail or customer-focused environment
• Enjoys working with and supporting a diverse range of people
• Has strong communication and organisational skills
• Is confident using their initiative and solving problems
• Can prioritise tasks in a busy environment
• Shares Brandon's values of inclusion, respect and belonging

Previous supervisory experience would be advantageous, but we're most interested in finding someone with the right attitude, enthusiasm and commitment to making a difference.

Why join Brandon?

When you join Brandon, you'll be part of a supportive organisation that values individuality, encourages personal growth, and recognises the difference our colleagues make every day.

We offer a great range of benefits, including:

• Access to the Blue Light Card, offering discounts at hundreds of retailers
• Shopping discounts and cashback through our Lifestyle Benefits platform
• Employee Assistance Programme, providing free and confidential support
• Pension scheme
• Generous annual leave entitlement
• Full induction and ongoing training to support your development
• Career progression opportunities across the organisation
• Wellness support and resources
• A supportive, inclusive and values-led culture
• The opportunity to make a genuine difference to people's lives every day

Interested?

If you're looking for a rewarding retail role where every sale helps support people to live the lives they choose, we'd love to hear from you.

Closing Date: 30 October 2026Proposed Interview Date: 3 November 2026

At Brandon, we're committed to building diverse teams and creating inclusive workplaces where everyone belongs. We welcome applications from people of all backgrounds and are proud to be a Disability Confident employer. If you need any adjustments during the recruitment process, please let us know and we'll be happy to support you.