Part-Time Admissions Advisor: Guide Applicants & Events

North East Surrey College of Technology (NESCOT); Epsom; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Discount gym on-site

Blue Light Discount

Free online qualifications

Free parking on-site

Starbucks on-site

Job summary

North East Surrey College of Technology (NESCOT) is seeking a part-time Admissions/Customer Service Assistant for 18 hours per week, with shifts on Monday, Wednesday and Friday. You will handle course information enquiries, guide applicants through the admissions process, support recruitment online, and maintain MIS records.

The role supports the CEIAG team and school outreach. The candidate will have at least 2 years in busy offices and customer care, plus experience with young people or

Qualifications

• At least 2 years' experience in a busy office environment.
• At least 2 years' experience in a Customer Care environment.
• Experience of working with young people and/or adults.
• Possess first class customer service skills.

Responsibilities

• Provide course information to personal and telephone enquirers, help the enquirers to identify the appropriate course for them and encourage them to apply, if appropriate.
• Support individual applicants throughout the admission process and act as a representative of the College to ensure successful entry to the College.
• Support the recruitment process via online systems and email.
• Create and maintain applicant records on MIS and be responsible for the accuracy of student admissions data.
• Support the CEIAG Team for school liaison and outreach activities.
• Play an active part in giving information and advice at College open events.
• Help at occasional out-pf-hours events such as open evenings and interviews

Skills

Customer service

Office experience

People focus

Job description

North East Surrey College of Technology (NESCOT) is seeking a part-time Admissions/Customer Service Assistant for 18 hours per week, with shifts on Monday, Wednesday and Friday. You will handle course information enquiries, guide applicants through the admissions process, support recruitment online, and maintain MIS records.

The role supports the CEIAG team and school outreach. The candidate will have at least 2 years in busy offices and customer care, plus experience with young people or