Admissions Advisor

DiverseJobsMatter; Epsom; On-site; GBP 9,000 - 13,000; Part time

Benefits offered by this job

On-site gym

Sports hall

Fitness class

Starbucks

Osteopathy

Day nursery

Blue Light Discount

Free parking

Free online qualifications

Job summary

Nescot College is seeking a part-time Customer Care and Admissions Assistant to handle information requests by phone and in person, guide applicants to the right courses and support them through the admissions process.

You will support recruitment via online systems, maintain MIS records, assist CEIAG outreach, and help at open events and interviews. The role runs 18 hours weekly on Monday, Wednesday and Friday, 10:30am–5pm with a 30-minute lunch.

Qualifications

• At least 2 years’ experience in a busy office environment.
• At least 2 years’ experience in a Customer Care environment.
• Experience of working with young people and/or adults.
• Possess first class customer service skills.

Responsibilities

• Provide course information to personal and telephone enquirers, help identify the appropriate course and encourage application.
• Support applicants through the admissions process and represent the College to ensure entry.
• Support recruitment via online systems and email.
• Create and maintain applicant records on MIS and ensure data accuracy.
• Support the CEIAG Team for school liaison and outreach activities.
• Participate in College open events by providing information and advice.
• Assist at occasional out-of-hours events such as open evenings and interviews

Skills

Office experience

Customer care

Youth experience

Customer service

Job description

Part time (18 hours per week) working Monday, Wednesday and Friday 10:30am-5pm with a 30 minute lunch break.

What We Are Looking For

• At least 2 years’ experience in a busy office environment
• At least 2 years’ experience in a Customer Care environment
• Experience of working with young people and/or adults
• Possess first class customer service skills.

Duties/responsibilities

• Provide course information to personal and telephone enquirers, help the enquirers to identify the appropriate course for them and encourage them to apply, if appropriate.
• Support individual applicants throughout the admission process and act as a representative of the College to ensure successful entry to the College.
• Support the recruitment process via online systems and email.
• Create and maintain applicant records on MIS and be responsible for the accuracy of student admissions data.
• Support the CEIAG Team for school liaison and outreach activities.
• Play an active part in giving information and advice at College open events.
• Help at occasional out-pf-hours events such as open evenings and interviews

Benefits

• A discounted on-site gym, sports hall, fitness class, Starbucks, osteopathy and day nursery
• 5-minute walk from Ewell East Station
• Blue Light Discount
• Free online qualifications
• Free parking on-site

Nescot is graded ‘Good’ by Ofsted following its latest inspection in January 2023. Inspectors rated the College as Good in all 8 aspects. The report recognises that students “enjoy their courses and are motivated to succeed”, and benefit from “highly supportive relationships” with staff. Safeguarding arrangements are “effective” with regular training for staff, and leaders have in place “an effective policy for safer recruitment.”

At Nescot, we’re proud of our inclusive culture and we welcome all applications.

This college is a smoke-free campus—smoking and vaping are not permitted anywhere on campus. This role is employed through Nescot Enterprises Ltd, a wholly owned subsidiary of Nescot which operates different terms and conditions.

Closing date Wednesday 21st October

Interviews will be held on the Wednesday 28th October