Admissions Advisor

North East Surrey College of Technology (NESCOT); Epsom; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Discount gym on-site

Blue Light Discount

Free online qualifications

Free parking on-site

Starbucks on-site

Job summary

North East Surrey College of Technology (NESCOT) is seeking a part-time Admissions/Customer Service Assistant for 18 hours per week, with shifts on Monday, Wednesday and Friday. You will handle course information enquiries, guide applicants through the admissions process, support recruitment online, and maintain MIS records.

The role supports the CEIAG team and school outreach. The candidate will have at least 2 years in busy offices and customer care, plus experience with young people or

Qualifications

• At least 2 years' experience in a busy office environment.
• At least 2 years' experience in a Customer Care environment.
• Experience of working with young people and/or adults.
• Possess first class customer service skills.

Responsibilities

• Provide course information to personal and telephone enquirers, help the enquirers to identify the appropriate course for them and encourage them to apply, if appropriate.
• Support individual applicants throughout the admission process and act as a representative of the College to ensure successful entry to the College.
• Support the recruitment process via online systems and email.
• Create and maintain applicant records on MIS and be responsible for the accuracy of student admissions data.
• Support the CEIAG Team for school liaison and outreach activities.
• Play an active part in giving information and advice at College open events.
• Help at occasional out-pf-hours events such as open evenings and interviews

Skills

Customer service

Office experience

People focus

Job description

Part time (18 hours per week) working Monday, Wednesday and Friday 10:30am-5pm with a 30 minute lunch break

What We Are Looking For

• At least 2 years' experience in a busy office environment
• At least 2 years' experience in a Customer Care environment
• Experience of working with young people and/or adults
• Possess first class customer service skills.

Duties/responsibilities

• Provide course information to personal and telephone enquirers, help the enquirers to identify the appropriate course for them and encourage them to apply, if appropriate.
• Support individual applicants throughout the admission process and act as a representative of the College to ensure successful entry to the College.
• Support the recruitment process via online systems and email.
• Create and maintain applicant records on MIS and be responsible for the accuracy of student admissions data.
• Support the CEIAG Team for school liaison and outreach activities.
• Play an active part in giving information and advice at College open events.
• Help at occasional out-pf-hours events such as open evenings and interviews

Benefits

• A discounted on-site gym, sports hall, fitness class, Starbucks, osteopathy and day nursery
• 5-minute walk from Ewell East Station
• Blue Light Discount
• Free online qualifications
• Free parking on-site

Nescot is graded 'Good' by Ofsted following its latest inspection in January 2023. Inspectors rated the College as Good in all 8 aspects. The report recognises that students "enjoy their courses and are motivated to succeed", and benefit from "highly supportive relationships" with staff. Safeguarding arrangements are "effective" with regular training for staff, and leaders have in place "an effective policy for safer recruitment."

At Nescot, we're proud of our inclusive culture and we welcome all applications. This college is a smoke-free campus—smoking and vaping are not permitted anywhere on campus. This role is employed through Nescot Enterprises Ltd, a wholly owned subsidiary of Nescot which operates different terms and conditions.

Closing date Wednesday 21st October

we reserve the right to interview during this period and to close the advert early.

Interviews will be held on the Wednesday 28th October