CCTV Control Centre Operator – 28h/wk, 24/7 Coverage

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Shift enhancement 10%

Evening rate uplift

Weekend rate uplift

Bank holidays double time

Overtime opportunities

Job summary

Cardiff Council operates a 24/7 CCTV Control Centre from County Hall, handling building alarms, CCTV monitoring and resident interactions daily. The role requires responding to alarms, patrolling cameras and coordinating with emergency services as needed to ensure safety across council buildings and public spaces.

The successful candidate will join a small, customer-focused team, with emphasis on IT-enabled surveillance, incident management and strong communication with residents and police

Qualifications

• Experience in a control room environment is desirable.
• Good customer service skills essential.
• Ability to interact with residents daily via phone and virtual concierge system.
• Willingness to work a 24/7 shift pattern.
• Comfort with information technology in a customer-focused environment.

Responsibilities

• Handle building alarms using the alarm handling platform and decide if emergency services need to be dispatched.
• Carry out daily CCTV camera patrols and record CCTV incidents.
• Deal with day-to-day fault reporting and testing of control room equipment.
• Escalate incidents detected via CCTV to Police and other emergency services as needed.
• Maintain high standards of first-time resolution and customer satisfaction.

Skills

Customer service

Team player

IT literacy

Emergency decision making

Tools

Alarm handling platform

CCTV system

Radio communications

Job description

Cardiff Council operates a 24/7 CCTV Control Centre from County Hall, handling building alarms, CCTV monitoring and resident interactions daily. The role requires responding to alarms, patrolling cameras and coordinating with emergency services as needed to ensure safety across council buildings and public spaces.

The successful candidate will join a small, customer-focused team, with emphasis on IT-enabled surveillance, incident management and strong communication with residents and police