Parking Services Officer

Trafford Council; Trafford; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave 26 days

Hybrid working

LGPS

Career development

Job summary

Trafford Council is seeking a customer-focused administrator to join the Parking Services Team. You will support reporting lines, assist with permit applications, and help manage parking suspensions while delivering a high standard of customer service.

The role involves dealing with residents and businesses, handling enquiries by email and phone, and providing clerical support for adjudication and enforcement administration.

Qualifications

• Excellent customer service and communication skills.
• Organised and able to manage own workload effectively.
• Experience or knowledge of local government services would be advantageous; training provided.

Responsibilities

• Assist with administration and coordination of parking services.
• Process and monitor permit applications; manage parking suspensions and dispensations.
• Respond to enquiries from residents, businesses and stakeholders; provide timely responses.
• Provide administrative support for adjudication, court and enforcement processes.

Skills

Customer service

Communication

Organisation

Teamwork

Tools

Microsoft Office

Job description

Working Pattern: Full time

Working Arrangement: 36.25 hours per week / The role will be primarily based at Trafford Town Hall (Stretford) and may require occasional visits to the One Trafford Depot (Wythenshawe) and Trafford Council-operated car parks. The team currently operates a flexible hybrid working model, offering a balance between office-based and remote working, subject to service requirements and business needs.

Interview Date/Type: Week Commencing 2nd November 2026

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role…

We have an exciting opportunity to join our Parking Services Team in a key support role. Reporting to the Parking and Traffic Manager, with day-to-day guidance from our Senior Parking Officers, you will assist with the administration and coordination of a wide range of parking services. This includes supporting Parking and Moving Traffic Enforcement activities, processing and monitoring permit applications, and managing parking suspensions and dispensations.

Working closely with colleagues across the service, you will contribute to the delivery of an efficient and customer-focused operation by helping to manage enquiries from residents, businesses and stakeholders, supporting high levels of customer satisfaction.

A typical day may involve speaking with customers, responding to enquiries by email and helping to resolve issues to support the smooth delivery of parking services. You may also provide accurate and timely administrative support for adjudication, court and enforcement agent (bailiff) processes, as well as responding to related queries.

As part of the role, you will undertake occasional visits to council-operated parking facilities, identifying opportunities for improvement and helping to ensure our parking services continue to meet the needs of residents, businesses and visitors.

About You…

You will have excellent customer service and communication skills, with the ability to build positive working relationships with colleagues, partners, businesses and members of the public. You will be organised, approachable and able to manage your own workload effectively, whilst also supporting colleagues and contributing to a collaborative team environment. The ability to gather, understand and communicate information clearly will be essential in helping to resolve enquiries and deliver positive outcomes.

You will be passionate about delivering a high-quality customer experience and thrive in a customer-focused environment. You will be confident following established processes and procedures, while also looking for opportunities to improve the way we work and the services we provide.

Experience or knowledge of local government services and Civil Parking Enforcement under the Traffic Management Act 2004 would be advantageous. However, we recognise that not all candidates will have this background and full training and support will be provided to help you develop in the role.

Above all, you will demonstrate behaviours that align with our EPIC values. You will be committed to continuous learning and improvement, treat others with respect and value their contributions, take ownership of your work and learn from experience, and proactively seek solutions that make a positive difference for our residents, businesses and visitors.

Additional Information…

This advert may close early if we receive a high number of applications, so please apply as soon as possible.

The role offers flexibility through a hybrid working arrangement, providing a balance between home and office-based working, subject to service requirements.

A full UK driving licence and access to a vehicle would be desirable, as the post may require travel to various locations across the borough. However, applications from candidates who do not currently hold a driving licence will be considered, particularly where they can demonstrate their ability to travel as required or are actively working towards obtaining a licence.

Find Out More….

For the full details of this opportunity, please refer to the role profile linked below.

If you have any questions or would like an informal chat you can get in contact with [e-mail] (Primary contact) / [e-mail]

About us...

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford?

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”

Our Culture...

Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.

They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
• Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
• Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Key Information...

• Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile.
• Please note: We are not a licensed sponsor and will not be able to support with your work visa.
• Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council