Parking Services Casework & Performance Officer

Royal Borough of Greenwich; City Of London; Presencial; GBP 28.000 - 38.000; Jornada completa

Descripción de la vacante

Royal Borough of Greenwich seeks a proactive Casework, Complaints and Performance Officer to support Parking Services, coordinating casework, FOI/EIR requests and performance reporting.

You will manage shared mailboxes, monitor deadlines, produce reports and help improve information management and website content for residents.

Working with cross-functional teams, you will drive service improvements and ensure compliance with data protection and council procedures.

Formación

• Experience in administration, casework coordination, complaints handling, information management or a similar role.
• Strong data entry and record-keeping skills, ability to maintain accurate information.
• Good working knowledge of Microsoft Excel, spreadsheets and databases, ability to manipulate data and produce reports.
• Ability to monitor deadlines, manage competing priorities and follow up outstanding actions.
• Strong written and verbal communication, liaising with stakeholders.
• Methodical approach to identifying problems and improving processes.
• Ability to work independently, accountable and collaborative.
• Commitment to confidentiality and data protection.

Responsabilidades

• Coordinate logging, allocation and tracking of casework, complaints and information requests.
• Manage shared mailboxes and direct enquiries to officers promptly.
• Maintain databases, spreadsheets, electronic filing and shared records.
• Monitor deadlines, follow up delays and escalate as needed.
• Produce weekly and monthly performance reports using Excel, Dynamics and 3Sixty.
• Use data to identify recurring issues and backlogs.
• Collaborate with teams to support efficient casework management.
• Support FOI and EIR responses, ensuring compliance with legislation and procedures.
• Help keep parking information on the website accurate and up to date.
• Assist with projects, reviews and staff guidance as required.
• Ensure all work complies with legislation and data protection.

Conocimientos

Administration

Casework coordination

Complaints handling

Information management

Excel & reporting

Stakeholder liaison

Data analysis

Attention to detail

Herramientas

Microsoft Dynamics

3Sixty

Excel

Descripción del empleo

Royal Borough of Greenwich seeks a proactive Casework, Complaints and Performance Officer to support Parking Services, coordinating casework, FOI/EIR requests and performance reporting.

You will manage shared mailboxes, monitor deadlines, produce reports and help improve information management and website content for residents.

Working with cross-functional teams, you will drive service improvements and ensure compliance with data protection and council procedures.