Parking Services Casework & Data Insights Officer

Royal Borough of Greenwich; Royal Borough of Greenwich; On-site; GBP 28,000 - 36,000; Full time

Job summary

Royal Borough of Greenwich is seeking a proactive Casework, Complaints and Performance Officer to join the Parking Business Services team in Woolwich. You will coordinate correspondence, monitor deadlines, manage shared mailboxes and ensure accurate record-keeping across Council systems.

You will produce performance reports, support FOI and EIR responses, and contribute to service improvements and clearer resident information through the Council website and channels.

Qualifications

• Coordination of a varied portfolio of correspondence and casework.
• Experience with monitoring deadlines and maintaining records.

Responsibilities

• Coordinate logging, allocation and tracking of casework, complaints and information requests.
• Manage shared mailboxes and triage enquiries to appropriate officers.
• Maintain databases, spreadsheets, electronic filing and casework records.
• Monitor deadlines and escalate delays to officers.
• Produce weekly/monthly performance reports with KPIs and trends.
• Support FOI/EIR responses and ensure compliance with procedures.
• Help improve information management and publish residents information.

Job description

Royal Borough of Greenwich is seeking a proactive Casework, Complaints and Performance Officer to join the Parking Business Services team in Woolwich. You will coordinate correspondence, monitor deadlines, manage shared mailboxes and ensure accurate record-keeping across Council systems.

You will produce performance reports, support FOI and EIR responses, and contribute to service improvements and clearer resident information through the Council website and channels.