Parking Services Casework & Performance Officer

New Start; Greater London; Hybrid; GBP 38,000 - 39,000; Full time

Job summary

Royal Borough of Greenwich is seeking a proactive Correspondence Support Officer for the Parking Business Services team in London. You will coordinate casework, log and track requests, manage shared mailboxes and ensure timely responses while maintaining accurate records.

You will monitor deadlines, produce KPI reports and help drive service improvement, data analysis and better information for residents through online portals and communications.

Qualifications

• Experience in administration, casework coordination, complaints handling, information management or a similar role.
• Strong data entry and record-keeping skills, with the ability to maintain accurate information.
• Good working knowledge of Microsoft Excel, spreadsheets and databases, with the ability to manipulate data and produce meaningful reports.
• The ability to monitor deadlines, manage competing priorities and follow up outstanding actions.

Responsibilities

• Coordinate the logging, allocation and tracking of casework, complaints and information requests.
• Manage shared mailboxes and ensure enquiries are directed to the appropriate officers promptly and accurately.
• Maintain effective databases, spreadsheets, electronic filing systems and shared casework records.
• Monitor statutory and internal deadlines, follow up delays and escalate issues.
• Produce weekly and monthly performance reports, including KPIs and trends using Excel, Dynamics and 3Sixty.

Skills

Organisational skills

Data entry

Written and verbal communication

Record-keeping

Prioritisation

Tools

Microsoft Excel

Dynamics

3Sixty

Job description

Royal Borough of Greenwich is seeking a proactive Correspondence Support Officer for the Parking Business Services team in London. You will coordinate casework, log and track requests, manage shared mailboxes and ensure timely responses while maintaining accurate records.

You will monitor deadlines, produce KPI reports and help drive service improvement, data analysis and better information for residents through online portals and communications.