Blue Badge Assessor - 2 posts

Derby City Council; East Midlands; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

LGPS Pension

Team Derby Rewards

Tusker Car Benefit

Generous annual leave

Hybrid working

Job summary

Derby City Council is seeking two full-time Blue Badge Assessors to join the Derby team at The Shot Tower, Morledge, Derby. You will assess applications against national criteria, review supporting evidence, and communicate outcomes clearly to applicants.

This statutory service role requires meticulous record-keeping and sensitive, respectful communication with applicants. It offers a supportive work environment and opportunities for professional growth within a progressive council.

Qualifications

• Experience of administrative work involving applications, casework or similar processes where information is reviewed and recorded accurately.
• Experience providing customer service via telephone, email, letter or face-to-face.
• Ability to review information, apply criteria and make sound, evidence-based decisions.
• Strong attention to detail with confidential or sensitive information handling.
• Clear and sensitive communication with vulnerable or distressed customers.
• Good organisational skills to manage workload and deadlines.
• Proficiency in Microsoft Office and case-management/database systems.
• GCSE English/Maths (C/4) and an IT qualification or demonstrable IT experience.
• Professional, customer-focused approach with ability to work independently and as part of a team.

Responsibilities

• Assess Blue Badge applications and evidence against national criteria, making fair decisions.
• Review information and request further evidence when needed.
• Communicate outcomes by phone, email or letter, and face-to-face when required.
• Explain eligibility criteria clearly and sensitively to applicants.
• Maintain secure, accurate application records and handle sensitive information.
• Use judgement to resolve routine issues and escalate complex cases.
• Respond to enquiries and assist with simple complaints related to Blue Badge applications.
• Process related correspondence and payments in line with procedures.

Skills

Administrative experience

Customer service

Decision making

Attention to detail

Communication skills

Organisational skills

MS Office / case management

GCSE English/Maths + IT qualification

Team player

Education

GCSE English/Maths (C/4)

IT qualification or IT experience

Tools

Case-management systems

Database access

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Blue Badge Assessor - 2 posts Job reference 000012564 Date posted 13/10/2026 Application closing date 10/11/2026 Working Pattern Full time Salary £27,274 - £28,153 a year Contractual hours 37 Basis Full time Job category/type Administration, Customer Services Attachments Blank Job description

Salary: £27,274 - £28,153 a year
Location: The Shot Tower, 1 Morledge, Derby DE1 2AW
Hours: 37 hours per week
Contract Type: Permanent
DBS Requirement: Yes - Basic
Closing Date: 10th November 2026

The Opportunity

As a Blue Badge Assessor, you’ll have the opportunity to make decisions that genuinely matter to people across Derby, helping to ensure that Blue Badges are awarded fairly, consistently and to those who meet the national eligibility criteria.

You’ll join an experienced Blue Badge team where you’ll use your judgement, attention to detail and customer service skills to review applications and supporting evidence. The Blue Badge Assessor role offers the opportunity to develop specialist knowledge of the Blue Badge scheme, relevant legislation and complex casework, while contributing to the delivery of an important statutory service for Derby residents.

What you’ll be doing

• Assess Blue Badge applications and supporting evidence against national eligibility criteria, making fair, accurate and consistent decisions.
• Review information provided by applicants and identify when further evidence or clarification is needed before reaching a decision.
• Communicate with applicants by telephone, email, letter and, where required, face-to-face, providing clear information about their application and the Blue Badge process.
• Explain eligibility criteria and decisions clearly and sensitively, including when supporting vulnerable, distressed or dissatisfied customers.
• Maintain accurate and secure application records, handling confidential and sensitive information appropriately.
• Use judgement to resolve routine issues and identify cases that require further review or escalation.
• Respond to customer enquiries and assist with the resolution of straightforward complaints relating to Blue Badge applications.
• Process associated correspondence and payments accurately and in accordance with required procedures.

About you

• Experience of administrative work involving applications, casework or a similar process where information needs to be reviewed and recorded accurately.
• Experience of providing good customer service through telephone, email, written and face-to-face communication.
• The ability to review information, apply established criteria and procedures, and make sound, evidence-based decisions.
• Strong attention to detail, with experience of maintaining accurate records and handling confidential or sensitive information.
• Clear and sensitive communication skills, including the ability to deal professionally with vulnerable, distressed or challenging customers.
• Good organisational skills, with the ability to manage your workload, meet deadlines and adapt to changing priorities.
• Confidence using Microsoft Office and database or case-management systems.
• GCSE Grade C/4 or above, or equivalent, in English and Maths, together with an IT qualification or equivalent demonstrable IT experience.
• A professional, responsible and customer-focused approach, with the ability to work independently and as part of a team and a commitment to equality, diversity and inclusion.

Who We Are

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?

At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

Important Information

Links to the full Job Description and Person Specification are available below.

Before submitting your application, please read our guidance on completing the application form and ensure your supporting statement clearly demonstrates how you meet the essential criteria in the Person Specification.

All employees will normally be appointed to the minimum of the grade for the role.

Where a DBS requirement is indicated at the top of this advert, the successful candidate will be subject to the appropriate Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

Where a Market Rate Supplement is indicated at the top of this advert, it is paid in addition to the basic salary and is subject to regular review. The supplement may be reduced or withdrawn and will reduce in line with incremental progression and pay awards.

The Council has a legal obligation to consider suitable redeployment opportunities for employees at risk of redundancy. Consequently, this vacancy may be withdrawn before the advertised closing date if it is filled through the Council's redeployment process.

Equality, Diversity and Inclusion

At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.

As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.

We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.

If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need.

If you have any questions about this vacancy or need assistance with your application, please contact the Recruitment Team on 01332 640844 (Relay UK: 18001 01332 640844) or email [e-mail].

Please see here for Job Description
Please see here for Person Specification
Please see Declaration Form for CV Applications here
Please see Equalities Form for CV Applications here Please see here for DBS Code of Conduct