Parking Correspondence Officer

The Oyster Partnership; Ealing; Hybrid; GBP 2,480,000 - 3,582,000; Full time

Benefits offered by this job

Hybrid work

Immediate start

3–6 month contract

London Local Authority

Competitive hourly rate

Job summary

The Oyster Partnership is helping a London Local Authority recruit an experienced Parking Correspondence Officer to join the busy Parking Services team on an initial 3-6 month contract with a hybrid working pattern.

Ideal candidates will have strong written communication skills, experience handling FOI and Member enquiries, and a background in public sector correspondence. You’ll support casework and ensure timely, accurate responses.

Qualifications

• Experience working in a Local Authority or public sector environment.
• Experience handling complex correspondence and casework.
• Experience responding to FOI requests and Member enquiries.
• Excellent written communication and report-writing skills.
• Ability to work to strict deadlines.
• Proficiency in Microsoft Office and case management systems.

Responsibilities

• Draft and respond to parking-related correspondence on behalf of the local authority.
• Handle enquiries from elected Members, residents, businesses and other stakeholders.
• Manage and respond to FOI requests and other information requests.
• Monitor and process enquiries received through shared service inboxes.
• Investigate cases and gather information from internal departments to prepare responses.
• Ensure correspondence complies with legislation, policies and service standards.
• Maintain accurate records and update internal systems.
• Support the Parking Services team with administrative and casework activities.

Skills

Written communication

Attention to detail

Public sector experience

Case management

Tools

Microsoft Office

Case management systems

Job description

A London Local Authority is seeking an experienced Parking Correspondence Officer to join their busy Parking Services team on an initial 3-6 month contract.

This is a fantastic opportunity for a candidate with strong written communication skills and previous experience dealing with customer enquiries, elected member correspondence, and statutory information requests within a public sector environment.

Working in a hybrid arrangement, you will be responsible for managing a variety of parking-related correspondence, ensuring that responses are accurate, professional, and delivered within prescribed timescales.

Key Responsibilities

• Draft and respond to parking-related correspondence on behalf of the local authority.
• Handle enquiries received from elected Members, residents, businesses, and other stakeholders.
• Manage and respond to Freedom of Information (FOI) requests and other information requests.
• Monitor and process enquiries received through shared service inboxes.
• Investigate cases and gather information from internal departments to prepare comprehensive responses.
• Ensure correspondence complies with relevant legislation, council policies, and service standards.
• Maintain accurate records and update internal systems accordingly.
• Support the wider Parking Services team with administrative and casework activities as required.

About You

• Previous experience working within a Local Authority, Parking Services, Civil Enforcement, Customer Services, or a similar public sector environment.
• Experience handling complex correspondence and casework.
• Knowledge of parking regulations, parking enforcement processes, or transport-related services would be highly desirable.
• Experience responding to Freedom of Information (FOI) requests and Member enquiries.
• Excellent written communication and report-writing skills.
• Strong attention to detail and the ability to work to strict deadlines.
• Proficiency in Microsoft Office and case management systems.

What's on Offer

• Hybrid working arrangement with just 2 days per week in the office.
• Immediate start available.
• Initial 3-6 month contract with potential for extension.
• Opportunity to work within a well established London Local Authority.
• Competitive hourly rate.