Parking Patrol Officer

APCOA PARKING UK; Reading; On-site; GBP 18,000 - 21,000; Full time

Job summary

APCOA PARKING UK at Reading Station is hiring a Parking Patrol Officer / Customer Service to patrol car parks and assist customers. The role runs on a 4-on/4-off schedule, totaling 42 hours per week, with duties including enforcing rules, reporting defects, and handling enquiries.

The candidate must hold a full UK driving license and an SIA license, have solid IT skills, and be able to work well in a team while delivering high service standards.

Qualifications

• Background in customer service.
• Good written and spoken communication skills.
• Able to work in a team and stay approachable.

Responsibilities

• Patrol car parks according to the work rota.
• Enforce parking rules in line with policy.
• Report defects in car park structures.
• Complete daily documentation per policy.
• Answer enquiries from the public and clients.
• Carry out first-line maintenance of Pay & Display and ANPR equipment.
• Maintain litter clearance and cleaning duties across car parks.

Skills

Customer service

Communication skills

IT skills

Team player

Job description

The Role

Parking Patrol Officer / Customer service- Reading Station - Full Time - 42 Hours Per Week - 4 on, 4 off - £13.45 Per Hour

Are you good with Customers? Do you take pride in your work? Do you have a full UK Driving license and an SIA License? If this sounds like you, then read on!

We have had a full-time position become vacant for a customer service advisor based at Reading Station

What you'll do:

• You will patrol the car parks according to the work rota.
• You will park vehicles in a way that maximises space
• You will enforce parking rules in accordance with company policy.
• You will make safe and report any car park structure defects.
• You will complete daily documents in accordance with company policy.
• You will answer enquiries from the public and client and report as appropriate.
• You will carry out First line Maintenance of Pay & Display Equipment and ANPR Camera equipment
• You will carry out cleaning duties across the car parks which will include Litter picks.
• You have a good knowledge of IT skills
• Assist the supervisor with matters arising
• Assist customers that are in distress or that need assistance
• Maintain good relationships with both customers and clients.
• You will assist with cash collection duties as and when required to do so.

What you'll bring:

• A background in customer service
• Good written and spoken communication skills
• You must be approachable and work well in a team
• Self motivated and proactive
• A flexible and positive attitude.
• Full UK Driving license is required for this role
• SIA license is required for this role
• Knowledge of parking industry and processes preferred but not essential

Must be 18 or over to apply

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.