Parking Patrol & Customer Service Officer – Reading Station

APCOA PARKING UK; Reading; On-site; GBP 18,000 - 21,000; Full time

Job summary

APCOA PARKING UK at Reading Station is hiring a Parking Patrol Officer / Customer Service to patrol car parks and assist customers. The role runs on a 4-on/4-off schedule, totaling 42 hours per week, with duties including enforcing rules, reporting defects, and handling enquiries.

The candidate must hold a full UK driving license and an SIA license, have solid IT skills, and be able to work well in a team while delivering high service standards.

Qualifications

• Background in customer service.
• Good written and spoken communication skills.
• Able to work in a team and stay approachable.

Responsibilities

• Patrol car parks according to the work rota.
• Enforce parking rules in line with policy.
• Report defects in car park structures.
• Complete daily documentation per policy.
• Answer enquiries from the public and clients.
• Carry out first-line maintenance of Pay & Display and ANPR equipment.
• Maintain litter clearance and cleaning duties across car parks.

Skills

Customer service

Communication skills

IT skills

Team player

Job description

APCOA PARKING UK at Reading Station is hiring a Parking Patrol Officer / Customer Service to patrol car parks and assist customers. The role runs on a 4-on/4-off schedule, totaling 42 hours per week, with duties including enforcing rules, reporting defects, and handling enquiries.

The candidate must hold a full UK driving license and an SIA license, have solid IT skills, and be able to work well in a team while delivering high service standards.