Parking Correspondence Specialist | FOI & Member Enquiries

The Oyster Partnership; Ealing; Hybrid; GBP 2,480,000 - 3,582,000; Full time

Benefits offered by this job

Hybrid work

Immediate start

3–6 month contract

London Local Authority

Competitive hourly rate

Job summary

The Oyster Partnership is helping a London Local Authority recruit an experienced Parking Correspondence Officer to join the busy Parking Services team on an initial 3-6 month contract with a hybrid working pattern.

Ideal candidates will have strong written communication skills, experience handling FOI and Member enquiries, and a background in public sector correspondence. You’ll support casework and ensure timely, accurate responses.

Qualifications

• Experience working in a Local Authority or public sector environment.
• Experience handling complex correspondence and casework.
• Experience responding to FOI requests and Member enquiries.
• Excellent written communication and report-writing skills.
• Ability to work to strict deadlines.
• Proficiency in Microsoft Office and case management systems.

Responsibilities

• Draft and respond to parking-related correspondence on behalf of the local authority.
• Handle enquiries from elected Members, residents, businesses and other stakeholders.
• Manage and respond to FOI requests and other information requests.
• Monitor and process enquiries received through shared service inboxes.
• Investigate cases and gather information from internal departments to prepare responses.
• Ensure correspondence complies with legislation, policies and service standards.
• Maintain accurate records and update internal systems.
• Support the Parking Services team with administrative and casework activities.

Skills

Written communication

Attention to detail

Public sector experience

Case management

Tools

Microsoft Office

Case management systems

Job description

The Oyster Partnership is helping a London Local Authority recruit an experienced Parking Correspondence Officer to join the busy Parking Services team on an initial 3-6 month contract with a hybrid working pattern.

Ideal candidates will have strong written communication skills, experience handling FOI and Member enquiries, and a background in public sector correspondence. You’ll support casework and ensure timely, accurate responses.