Park Support Officer

The Royal Parks; Greater London; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Salary £28,864 - £30,500 per annum

26 days' annual leave plus public etc

Pension scheme (3% employee; up to 10%

Private medical insurance and healthca

Employee assistance programme

Learning and development opportunities

Cycle to work scheme

Offices in a beautiful location

Job summary

The Royal Parks is seeking a Park Support Officer on a 12-month fixed term contract based at Hyde Park, Rangers Lodge, London. The role is 36 hours per week and involves supporting park operations, handling administrative tasks, and delivering a friendly visitor-facing service.

You will raise purchase orders, process invoices, assist with queries from visitors, help with events, and manage office supplies, ensuring smooth day-to-day park office operations.

Qualifications

• GCSE Maths and English at grade C/4 or above or equivalent.
• Strong IT skills including Microsoft Teams, Outlook, Word and Excel.
• Experience of recording meeting minutes.
• Excellent literacy, numeracy and attention to detail.
• Ability to provide a high-quality, customer-focused service.

Responsibilities

• Raise purchase orders and sales invoices, reconcile department credit card transactions.
• Support the Visitor Support team by responding to queries and complaints using park knowledge.
• Assist with park activities including picnics, bandstand use, and events.
• Manage office supplies, equipment, incoming and outgoing post.

Skills

Customer service

Literacy

Numeracy

Attention to detail

Education

GCSE Maths and English

Tools

Microsoft Teams

Outlook

Word

Excel

Job description

Duration of contract (if relevant) 12-months fixed term contract Location ///those.exist.leaves Region Hyde Park – Rangers Lodge Salary £28,864 - £30,500 per annum, depending on experience Vacancy Type Full Time Application Deadline Wednesday, November 11, 2026 Job Profile Job Profile document

This vacancy closes at 11:45 pm on the advertised closing date. Applications received after this time will not be considered

About us

The Royal Parks (TRP) is a charitythat manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for a Park Support Officer to join us on a 12-month fixed term contract, working 36 hours per week.

The Benefits

• Salary of £28,864 - £30,500 per annum, depending on experience
• 26 days' annual leave plus public holidays
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is an exciting opportunity for an enthusiastic individual with experience using office IT applications to embark on a rewarding career with our dedicated organisation.

The Role

As a Park Support Officer, you will be at the heart of park operations, helping ensure the smooth day-to-day running of our park offices. You’ll work closely with park management, operational teams, contractors, and visitors, providing a professional, welcoming, and efficient service.

This is a varied, hands-on role that would suit someone who enjoys working in a busy environment, is highly organised, and takes pride in supporting colleagues and visitors alike.

Additionally, you will:

• Raise purchase orders and sales invoices, reconcile departmental credit card transactions
• Support the Visitor Support team by responding to queries and complaints using park knowledge
• Assist with park activities including picnics, bandstand use, and events
• Manage office supplies, equipment, incoming and outgoing post

About You

To be considered as a Park Support Officer, you will need:

• GCSE Maths and English (Grade C/4 or above or equivalent)
• Strong IT skills, including Microsoft Teams, Outlook, Word and Excel
• Experience of recording meeting minutes
• Excellent literacy, numeracy, and attention to detail
• Ability to provide a high-quality, customer-focused service

• For more information, view our Corporate Strategy (2022-2027) here: Corporate-Strategy-2022-27.pdf
• Find out more about our values here: Our Values, Our Behaviours
• Maps: The Map of Richmond Park | The Royal Parks

Tips before applying

• This vacancy closes at 11:45 pm on the advertised closing date. Applications received after this time will not be considered
• Save down each section so you don’t loose your completed sections
• Use the STAR method (Situation, Task, Action and Result) to answer the criteria
• Explain how and why you can do a certain responsibility
• Use the job description to help you frame your answers
• Don’t answer just ‘yes’ or ‘no’ to a criteria selection
• Use specific experiences to reflect your role

Reasonable adjustments

We’ve included some examples of the kind of adjustments we can make below, so you can see how we’re supporting others. These are just a few of the ways we can help, so please still get in touch even if the following aren’t relevant for you. You can contact us and we’ll be in touch as soon as we can.

• Support with written materials
• Audio assistance
• Adapting settings for mobility issues

We understand that you might need to see the interview questions in advance, for a number of reasons. We’re always open to discussing with you if this could be an adjustment which would help. We can provide written questions in the interview itself and if you have a written assessment to take, then we can allow you extra time, if you need it.

For interviews online all the audio is subtitled and can be automatically captioned.

For anyone with mobility issues, if you let us know ahead of time, we’ll work to ensure your interview/assessments are held in spaces that are accessible.

If your interview is at one of our properties and an unpaved path might cause you discomfort or difficulties, we’ll aim to provide you with access to a paved path on the property.

If you have any other questions about the interview, please ask us and we’ll do what we can to make an adjustment.

Safeguarding Notice

The Royal Parks is committed to safeguarding and promoting the welfare of children, young people and adults at risk fromharm, and expects all staff and volunteers to share this commitment and follow the organisation’s policies and procedures. The Royal Parks provides an awareness training programme on Safeguarding for all staff, and further in-depth training for those working with children, young people or adults who may be at risk of harm.