Parent engagement officer

Grandir UK Limited; Basingstoke; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Parent Engagement Officer to join their friendly Sales and Marketing team in Basingstoke. This role is pivotal in delivering exceptional service to customers looking to place their children in nurseries. You will be the first point of contact, ensuring a positive experience for every parent while maintaining professionalism and rapport. With hybrid working options and a variety of employee benefits, this position offers a rewarding opportunity to make a significant impact in the lives of families. If you have a passion for customer service and a knack for building relationships, this could be the perfect fit for you.

Benefits

Hybrid working

Employee benefits portal

Healthcare cash back plan

Reward and recognition points

Staff referral scheme

Additional paid holiday for Christmas closure

Wellbeing Day

24/7 remote GP appointments

Free on-site parking

Heavily discounted childcare

Qualifications

• Exceptional attention to detail and great listening skills required.
• Experience in customer service is essential.

Responsibilities

• Build strong relationships with Nursery managers and manage parent expectations.
• Provide an end-to-end solution for each customer throughout their journey.

Skills

Attention to detail

Listening skills

Empathy

Customer service

Occupancy management knowledge

Education

High school diploma

Relevant experience in customer service

Tools

Customer service database

Job description

Do you have exceptional attention to detail, great listening skills, and are approachable and empathetic in nature?

We are looking to appoint a Parent Engagement Officer to work with our friendly and professional Sales and Marketing department based at our Basingstoke Head Office.

As the face of the organisation, you will be required to deliver exceptional service to customers who contact us regarding placing their children in one of our nurseries.

Key Responsibilities:

• Build strong relationships with Nursery managers to manage parent’s expectations.
• You are the voice of the organisation and the first port of call to a new customer.
• Provide an end-to-end solution for each customer throughout their journey with the organisation.
• At all times maintain a high level of professionalism with customers and work to establish a positive rapport with every caller.
• Knowledge of the occupancy management process.
• Seek opportunities and solutions to convert leads.
• Respond quickly and accurately to all customers and internal colleagues.
• Update customer information in the customer service database during and after each call.
• Adhere to GDPR practices.

As a Grandir UK employee, you can enjoy the following benefits:

• Hybrid working - 3 days in the office and 2 days remotely.
• Employee benefits portal, including discounts at 100’s online high street stores.
• Healthcare cash back plan – claim cash back on medical procedures such as dental care and physiotherapy.
• Reward and recognition points – turn your points into cash through the benefits portal.
• ‘May I Say Thank You’ A whole month dedicated to recognising employees' hard work & dedication, including an all-expenses paid awards ceremony.
• Staff referral scheme – recommend your friends and family to work for us and be rewarded with a cash bonus.
• Additional paid holiday for Christmas closure.
• ‘Wellbeing Day’ – an extra day off just for you which sits outside of your holiday entitlement.
• 24/7 remote GP appointments with prescriptions delivered to your home.
• Free on-site parking.
• Heavily discounted childcare at our nurseries.

The Kiddi Caru Nurseries Group is committed to safeguarding and promoting the welfare of children and young people, and an enhanced DBS check will be required for this role.

We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion or belief.

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