PACS Admin - Cambridge

Welbeck; Babraham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Welbeck Cambridge is seeking a PACS/Imaging Administrator to ensure rapid access to accurate diagnostic information. You will support imaging systems, triage user queries, and work with clinical teams to implement improvements while maintaining patient confidentiality.

The role requires IT experience in healthcare, strong problem-solving skills, and collaboration with radiographers and clinicians in a fast-paced private healthcare setting. Start date anticipated late March 2027.

Qualifications

• Experience in a healthcare or clinical IT environment with imaging systems.
• Proactive and detail oriented with governance focus.

Responsibilities

• Act as the first point of contact for imaging system queries, incidents, and service requests, triaging and resolving issues to achieve first-time fixes.
• Provide first-line support for PACS, RIS, and associated imaging systems and equipment.
• Support the upload, download, and transfer of patient imaging across systems (e.g. PACS, IEP, CIMAR).
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Skills

IT literacy

Healthcare IT experience

Problem solving

Communication skills

Tools

PACS

RIS

CIMAR

IEP

Job description

About Welbeck Cambridge

Welbeck Cambridge is a state-of-the-art private day-case centre created to deliver exceptional healthcare in an environment designed around the needs of patients and clinicians alike. As part of the wider Welbeck Health Partners network, the centre provides diagnostics, outpatient services and day-case procedures across a range of specialties, combining clinical excellence with outstanding service.

About Welbeck Cambridge

Welbeck Cambridge is a state-of-the-art private day-case centre created to deliver exceptional healthcare in an environment designed around the needs of patients and clinicians alike. As part of the wider Welbeck Health Partners network, the centre provides diagnostics, outpatient services and day-case procedures across a range of specialties, combining clinical excellence with outstanding service.

About The Role

As a PACS/Imaging Administrator, you will play a vital role in supporting the smooth operation of imaging systems and services, ensuring clinicians and teams can access accurate diagnostic information quickly and efficiently.

You will act as a key point of contact for imaging related queries, providing first line technical and systems support across PACS, RIS, and associated platforms. Working closely with clinical and operational teams, you will contribute to service improvement, support the implementation of new technologies, and help enhance the overall patient and clinician experience.

The role requires strong problem solving skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment. You will also support governance, compliance, and data quality, ensuring all activities meet regulatory and organisational standards while always maintaining patient confidentiality.

This role is ideal for someone with strong IT and systems experience in a healthcare environment who thrives in a fast-paced setting and is passionate about delivering high quality, patient-centred diagnostic services.

What You’ll Be Doing

• Act as the first point of contact for imaging system queries, incidents, and service requests, triaging and resolving issues to achieve first-time fixes
• Provide first-line support for PACS, RIS, and associated imaging systems and equipment
• Support the upload, download, and transfer of patient imaging across systems (e.g. PACS, IEP, CIMAR)
• Maintain accurate patient records and ensure compliance with data protection and confidentiality standards
• Manage and prioritise incidents, service requests, and system maintenance tasks
• Liaise with clinicians, radiographers, and administrative teams to support efficient patient pathways
• Support the implementation of new systems, technologies, and improved ways of working
• Assist with reporting, communications, and responding to urgent clinician and patient requests
• Escalate incidents, complaints, and risks appropriately in line with governance processes
• Contribute to audits, quality assurance, and continuous improvement initiatives
• Work collaboratively within a multidisciplinary team to support service delivery and patient

Please note that these positions are being recruited with an anticipated start date of late March 2027. Successful candidates will be expected to commence employment from this date.

About You

You are an IT-savvy professional with experience working in a healthcare or clinical environment, ideally with exposure to imaging systems such as PACS or RIS.

You bring strong problem-solving skills and a proactive approach, with the ability to manage multiple tasks and prioritise effectively in a fast-paced, demand-led service. You are confident supporting users with varying levels of technical expertise and are able to communicate clearly, professionally, and empathetically.

You are highly organised, detail-oriented, and committed to maintaining high standards of accuracy, governance, and confidentiality. Comfortable using a range of systems and Microsoft Office tools, you take ownership of your work and follow through on tasks to resolution.

A collaborative team player, you contribute positively to multidisciplinary working and are motivated to learn, develop, and continuously improve both your own performance and the service you support.

Why Join Welbeck?

• Be part of an ambitious and growing healthcare organisation
• Work within a modern, purpose-built private healthcare facility
• Join a supportive, collaborative and values-driven team
• Develop your skills within a specialist healthcare environment
• Contribute directly to outstanding guest experiences and outcomes
• Access opportunities for professional growth and career development

Recruitment Process

For this role, there will potentially be three stages;

Stage 1 – Shortlisting

Stage 2 – Screening Call

Stage 3 – Interview Assessment (Face to Face)

Disclosure and Barring Service (DBS)

Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre-employment checks in line with regulatory requirements, including an appropriate level of Disclosure and Barring Service (DBS) check.

Using AI

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Equality, Diversity & Inclusion

At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.