Radiology Department Assistant

Welbeck Group; Cambridge; Remote; GBP 23,000 - 29,000; Full time

Job summary

Welbeck Cambridge is seeking a compassionate healthcare assistant to support patients through imaging journeys, assisting radiographers and clinicians. You will prepare patients, act as chaperone when needed, and maintain accurate records in RIS/PACS and CompuCare.

A private healthcare setting provides opportunities to grow within a supportive team. Ideal candidates hold an NVQ Level 3 in Health & Social Care and have hospital or clinic experience.

Qualifications

• NVQ Level 3 in Health & Social Care (or equivalent) is required.
• Experience in a clinical healthcare environment is essential.
• Comfortable supporting patients throughout their care journey and maintaining dignity.

Responsibilities

• Support patients during imaging appointments and procedures.
• Prepare patients for examinations and act as chaperone when required.
• Assist radiographers and clinicians during consultations and procedures.
• Ensure patients are treated with dignity, privacy and respect.
• Maintain accurate patient records using RIS/PACS and CompuCare.
• Support stock management, equipment checks and departmental organisation.
• Recognise and escalate patient concerns or changes in condition appropriately.
• Contribute to a safe clinical environment through infection control and governance.

Skills

Patient support

Communication skills

IT systems proficiency

Microsoft Office

Basic Life Support

Venepuncture

Cannulation

Teamwork

Education

NVQ Level 3 in Health & Social Care

Tools

RIS/PACS

CompuCare

Job description

Welbeck Cambridge is a state-of-the-art private day-case centre created to deliver exceptional healthcare in an environment designed around the needs of patients and clinicians alike. As part of the wider Welbeck Health Partners network, the centre provides diagnostics, outpatient services and day-case procedures across a range of specialties, combining clinical excellence with outstanding service.

At Welbeck, we believe healthcare should be seamless, reassuring and genuinely patient-centred. Every interaction matters, and we're committed to creating an experience that is efficient, professional and welcoming from the very first enquiry through to treatment and beyond.

As our services continue to grow, we're looking for passionate and talented people who share our ambition to raise standards and help redefine the private healthcare experience.

About the Role

Reporting to the Mammography Lead, you'll support patients throughout their diagnostic journey, ensuring they receive high-quality, compassionate care while helping the department run smoothly and efficiently.

This is an excellent opportunity for an experienced healthcare support worker or healthcare assistant looking to develop their career within a growing private healthcare organisation.

What You'll Be Doing

• Supporting patients throughout their imaging appointments and procedures.
• Preparing patients for examinations and acting as a chaperone when required.
• Assisting radiographers and clinicians during consultations and procedures.
• Ensuring patients are treated with dignity, respect and compassion at all times.
• Maintaining accurate patient records using departmental systems including RIS/PACS and CompuCare.
• Supporting stock management, equipment checks and departmental organisation.
• Recognising and escalating patient concerns or changes in condition appropriately.
• Contributing to a safe clinical environment through adherence to infection prevention, radiation safety and governance requirements.

About You

You are a caring, compassionate and professional healthcare support worker who is passionate about delivering an outstanding patient experience. You will have an NVQ Level 3 in Health & Social Care (or equivalent) and previous experience working within a clinical healthcare environment. You are confident supporting patients throughout their care journey and understand the importance of maintaining dignity, privacy and respect at all times.

You are highly organised, able to prioritise a varied workload and remain calm and professional in a busy clinical setting. Strong communication and interpersonal skills are essential, as you'll be working closely with patients, radiographers, consultants and multidisciplinary colleagues to ensure the smooth running of the department.

You will be comfortable using a range of IT systems and Microsoft Office applications, with a keen eye for detail when maintaining accurate patient records and departmental documentation. You are a proactive team player who can work independently when required, takes pride in delivering high standards and is committed to patient safety and quality care.

Ideally, you'll hold a current Basic Life Support qualification and have experience in venepuncture and peripheral cannulation. Previous experience within a radiology or diagnostic imaging environment would also be advantageous, although not essential. Most importantly, you will share our values of collaboration, ambition, kindness and empowerment, and be motivated to make a positive difference to every patient's experience.

If you're looking for a role where your expertise is valued, your contribution makes a real impact and every day brings the opportunity to improve the guest experience, we'd love to hear from you.

Please note that these positions are being recruited with an anticipated start date of late March 2027. Successful candidates will be expected to commence employment from this date.

Why Join Welbeck?

• Be part of an ambitious and growing healthcare organisation
• Work within a modern, purpose-built private healthcare facility
• Join a supportive, collaborative and values-driven team
• Develop your skills within a specialist healthcare environment
• Contribute directly to outstanding guest experiences and outcomes
• Access opportunities for professional growth and career development

Recruitment Process

For this role, there will potentially be three stages;

Stage 1 – Shortlisting

Stage 2 – Screening Call

Stage 3 – Interview Assessment (Face to Face)

Disclosure and Barring Service (DBS)

Welbeck is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment. All roles are subject to pre-employment checks in line with regulatory requirements, including an appropriate level of Disclosure and Barring Service (DBS) check.

Using AI

AI tools can be helpful when you're preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.

Equality, Diversity & Inclusion

At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.