Packaging Customer Account Executive

Smurfit Westrock; Little Cawthorpe; On-site; GBP 25,000 - 38,000; Full time

Job summary

Smurfit Westrock is seeking a Customer Service/Accounts Helper to manage day-to-day enquiries from a defined set of customers within a manufacturing packaging environment. You will establish and maintain customer spec files, follow SOPs, and ensure accurate order and pricing information.

The role requires 2–3 years in customer service, strong communication, teamwork, and negotiation skills, plus IT literacy and a UK driving licence.

Qualifications

• Experience in manufacturing environment and customer/account handling.
• 2–3 years minimum in customer service or account handling.
• Experience networking across a multi-site organisation.
• Confident communication and presentation skills.
• Teamwork experience.
• Strong negotiation capabilities.
• Good IT literacy (Excel/Word/Outlook).
• UK driving licence.

Responsibilities

• Handle day-to-day enquiries from specified customers, managing workload efficiently.
• Create and maintain customer specification files.
• Follow SOPs for customer communications.
• Support achievement of account and departmental objectives.
• Verify customer prices on orders and respond to price queries.
• Assist in updating order information post-production for accuracy of product specs.
• Develop and maintain professional customer relationships to improve communication and loyalty.
• Communicate re-dates, shortages, quality issues, and changes to orders promptly.
• Assist in providing accurate monthly performance reports for customers.
• Assist in monthly KPI reporting.
• Process data requests in a timely manner.
• Assist with stock checks and related queries.
• Maintain system housekeeping (e.g., closing jobs).
• Monitor obsolete items and destructions."
• Review proofing, artwork, or PDF requests.
• Input ideas and support cost-saving/margin-improvement projects within scope of influence.
• Support colleagues during holidays and assist with other accounts as needed.
• Support training and continuous improvement activities.
• Stock allocation with last-in-first-out discipline.

Skills

Customer service

Communication

Teamwork

Negotiation

IT literacy

Driving licence

Tools

Excel

Word

Outlook

Job description

Smurfit Westrock is seeking a Customer Service/Accounts Helper to manage day-to-day enquiries from a defined set of customers within a manufacturing packaging environment. You will establish and maintain customer spec files, follow SOPs, and ensure accurate order and pricing information.

The role requires 2–3 years in customer service, strong communication, teamwork, and negotiation skills, plus IT literacy and a UK driving licence.