Packaging Account Executive — Client Success

Smurfit Westrock; Bourne; On-site; GBP 23,000 - 29,000; Full time

Job summary

Smurfit Westrock in Bourne seeks a customer service/accounts liaison with 2–3 years in a manufacturing setting. You will manage day-to-day enquiries, maintain customer files, follow SOPs, and ensure accurate pricing and order details while building strong customer relationships.

The role requires proficiency with Excel/Word/Outlook, a valid UK driving licence, and the ability to coordinate across multiple sites. You will contribute to KPI reporting and process improvements.

Qualifications

• Experience in a manufacturing environment.
• Customer Service / account handling of 2–3 years minimum.
• Experience of networking across a multi-site organisation.
• Good knowledge of packaging/manufacturing processes desirable.
• IT literate to intermediate level on Excel, Word, Outlook.
• UK driving licence.

Responsibilities

• Manage day-to-day enquiries from a specific range of customers, achieving an effective workload.
• Establish and maintain customer specification files.
• Understand and follow Standard Operating Procedures for customer communication.
• Contribute to achieving individual account and departmental objectives.
• Verify application of correct customer prices to orders and handle price issues/requests.
• Assist in updating order information post-production to ensure accuracy of product specs.
• Develop and maintain professional customer relationships to improve communication and loyalty.
• Communicate re-dates, shortages, quality issues, and changes to orders promptly.
• Assist in providing accurate monthly performance reports and KPI reporting.

Skills

Manufacturing environment

Customer service

Multi-site networking

Excel

Word

Outlook

UK driving licence

Tools

IT literacy - Excel/Word/Outlook

Job description

Smurfit Westrock in Bourne seeks a customer service/accounts liaison with 2–3 years in a manufacturing setting. You will manage day-to-day enquiries, maintain customer files, follow SOPs, and ensure accurate pricing and order details while building strong customer relationships.

The role requires proficiency with Excel/Word/Outlook, a valid UK driving licence, and the ability to coordinate across multiple sites. You will contribute to KPI reporting and process improvements.