Customer Order Administrator

Smurfit Westrock; Bourne; On-site; GBP 24,000 - 32,000; Full time

Job summary

Smurfit Westrock in Bourne is seeking a detail‑oriented Order Processor to handle daily order requirements for a key customer base. You will ensure orders are accurate, priced correctly, and moved into production by following SOPs and coordinating item setups.

The role demands strong administrative skills, advanced Excel abilities, and excellent communication. A UK driving licence is an asset in this fast-paced environment.

Qualifications

• GCSE English and Maths grade C or above.
• Experience in Customer Services or order processing is beneficial.
• Attention to detail and accuracy essential.

Responsibilities

• Manage day-to-day order requirements for a range of customers.
• Establish and maintain customer agreements and follow instructions.
• Follow Standard Operating Procedures for order processing.
• Perform daily order accuracy checks.
• Coordinate requests for new item/profile setup.
• Process orders and verify customer prices.

Skills

Administrative skills

MS Office (Word, Excel, PowerPoint)

Communication skills

Negotiation

Numerical/Verbal reasoning

UK driving licence

Education

GCSE English & Maths (C or above)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Location

Bourne

Job Purpose

To process the orders for key customer accounts as accurately as possible and also have the responsibility to ensure all jobs are checked according to the plan to ensure they can proceed into production without delay.

Job Responsibilities/Key Accountabilities

• Manage the day-to-day order requirements from a specific range of customers, achieving effective workload prioritising and the timely and accurate processing of customer orders to meet customer lead-times.
• Establish and maintain customer agreements and work to instructions.
• Understand and follow Standard Operating Procedures for order processing
• Perform daily order accuracy checks
• Co-ordinate requests for new item/profile set up
• Call off line processing and checks
• Customer schedule, portal and forecast analysis
• Verify the application of correct customer prices to orders and price requests
• Processing orders
• Manage outsource requirements and PO creation as required
• Contribute to achieving individual account and departmental objectives.
• Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.
• Support team resource needs during holiday periods, showing flexibility to assist with other accounts.
• Support colleagues in training and continuous improvement activities.
• Review stock availability and ensure it’s utilised on a first in first out process.

Knowledge, Skills, Experience

• Team working experience
• Good knowledge of a packaging manufacturing process desirable

Skills

• Ability to carry out administrative functions accurately and efficiently
• Computer skills (Word, Excel, PowerPoint) intermediate to advanced level particularly in excel
• Confident communication / presentation skills
• Possess negotiation skills
• Numerical / verbal reasoning skills (SHL test) at management norm
• UK driving licence

Qualifications

Technical skills:

• An educational standard, minimum GCSE English and Maths grade C or above (or equivalent)
• Basic understanding of working procedures within a within a Customer Services department/ account responsibility.

Competencies

• Commercial understanding and awareness
• Highly accurate standard information output
• Enjoys customer contact and relationship building
• Organised approach and excellent administration skills
• Able to prioritise tasks
• Self-motivation to learn new business capabilities / products
• Tenacity to complete tasks
• Good interpersonal skills being comfortable working in a team structure
• Reacts calmly under pressure
• Outgoing with clear communication skills
• Positive approach to problem solving
 (Corrected hyphen syntax)
• Co-operative, approachable, and flexible
• Able to work in a fast-paced environment
• Successful candidate must be self-managing, thorough and results focused

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.