Packaging Account Manager (B2B): Grow Existing Accounts

Interaction Recruitment; Letchworth; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

23 days annual leave

Company pension

Immediate start available

Job summary

Interaction Recruitment is recruiting an experienced Internal Account Manager for a packaging business in Letchworth. You will manage and develop existing B2B customer accounts, respond to enquiries, prepare quotations and identify opportunities to increase account value.

The ideal candidate will have packaging industry experience, especially corrugated packaging, and strong customer-service skills. This role offers a competitive salary DOE, 23 days holiday plus bank holidays, a company pension,

Qualifications

• Essential packaging industry experience.
• Strong understanding of packaging products and processes, especially corrugated packaging.
• Proven experience managing B2B customer accounts.
• Experience preparing quotations and following up sales enquiries.
• Excellent telephone and customer-service skills.
• Commercially aware with the ability to identify and develop additional sales opportunities.
• Ability to work with sales, production and operations teams.

Responsibilities

• Manage and develop a portfolio of existing customer accounts, acting as their main day-to-day point of contact.
• Handle incoming enquiries and prepare accurate, competitive quotations within agreed timescales.
• Proactively follow up quotations and opportunities to convert enquiries into orders.
• Identify and develop lower-spend accounts, increasing their value over time.
• Provide excellent day-to-day customer support, handling queries, orders and issues efficiently.
• Coordinate with external sales, production and operations teams for a smooth customer experience.
• Identify additional sales opportunities across existing accounts.
• Maintain accurate customer, quotation and order information.
• Ensure customer specifications, dimensions, pricing and delivery requirements are accurate.

Job description

Interaction Recruitment is recruiting an experienced Internal Account Manager for a packaging business in Letchworth. You will manage and develop existing B2B customer accounts, respond to enquiries, prepare quotations and identify opportunities to increase account value.

The ideal candidate will have packaging industry experience, especially corrugated packaging, and strong customer-service skills. This role offers a competitive salary DOE, 23 days holiday plus bank holidays, a company pension,