PABC Booking Clerk

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 27,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board in Wrexham Maelor Hospital is seeking a PABC Booking Clerk to join the patient bookings team. The role sits in a busy call centre, handling outpatient appointments and theatre bookings.

Welsh language is essential for this post. The successful applicants will manage waiting lists and coordinate bookings with accuracy and calm under pressure.

Qualifications

• Welsh language is essential for this post.
• Experience in a busy call centre or appointment booking is desirable.
• Strong communication and multitasking abilities.

Responsibilities

• Book outpatient clinic appointments and theatre procedures.
• Manage waiting lists and coordinate patient bookings.
• Provide high-quality customer service in a busy call centre.

Skills

Welsh language essential

Job description

Betsi Cadwaladr University Health Board

PABC Booking Clerk

The closing date is 01 October 2026

Job summary

Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.

Main duties of the job

The ability to speak Welsh is essential for this post.

A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital.

We are looking for hard working individuals to join our team. The role is based in a busy call centre environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients.

This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

24 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,813 to £27,890 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

050-AC141-0526W-B

Job locations

Wrexham Maelor Hospital

Croesnwyedd Road

Wrexham

LL13 7TD

United Kingdom

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham Maelor Hospital

Croesnwyedd Road

Wrexham

LL13 7TD

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant PABC Managers

Stacey Jones / Michael Anyani

[e-mail]

03000857780

Supporting documents

Privacy notice

#s1-Gen

The ability to speak Welsh is essential for this post.

A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital.

We are looking for a hard working individuals to join our team. The role is based in a busy call centre environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients.

This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.