P/T Medical Secretary-Paediatrics (15 hours Mon/Tues) Fixed Term

NHS Jobs; Gateshead; On-site; GBP 17,000 - 22,000; Part time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a part-time Medical Secretary in Paediatrics (15 hours, Mon and Tue). The role provides a comprehensive secretarial service to consultants and the wider clinical team, including diary management, open referrals, and support with teaching, training and induction activities.

You will manage patient pathways, support with administrative waiting lists, scheduling clinics, and act as a primary contact for patients and external parties

Qualifications

• Provide comprehensive secretarial services to consultants and clinical team.
• Oversee patient pathways by managing Open Referrals and RTT related tasks.
• Support with diaries, meetings, and training activities.

Responsibilities

• Be main point of contact for patients and third parties.
• Transcribe and type communications with confidentiality.
• Assist performance reporting and handle enquiries/queries.

Job description

P/T Medical Secretary-Paediatrics (15 hours Mon/Tues) Fixed Term

Provide a comprehensive secretarial service to consultants and wider clinical team to meet internal and external standards/performance indicators Oversee patient pathways by managing Open Referrals within Careflow Provides support to identified consultants and wider clinical team: organising the consultants clinical, academic, and professional commitments by managing diaries; support with software systems, organising meetings, leave & associated cover / cancellations for teaching, training, performance and induction activities. Support Admin / Waiting list Manager with patient pathway (RTT, Diagnostics and Cancer) progress for nominated consultants; monitoring progress and following up activity (e.g. investigations), arranging inter provider referral & transfer of information and investigating potential breaches identified by the Waiting List Manager. Oversee the smooth running of clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics and urgent patient appointments (< 1 week) within patient pathway requirements and Service Level Agreements. Main point of contact for patient and third parties (e.g. other consultants/ clinicians, GP, police, social care, legal) often having to deal with sensitive and complex information to resolve queries, respond to requests for information or notify third party of information as required by consultants. Provide information to assist performance reporting and resolution of queries or complaints (e.g. INPHASE) as required. To provide a service for the transcription and typing of communications, reports and correspondence, often of a sensitive and confidential nature in line with trust contracted timescales across the relevant service line through appropriate prioritisation delegation and supervision. To communicate effectively at all levels in a timely and effective manner providing and receiving complex, sensitive and contentious information using a high level of interpersonal and communication skills. Ensure that all urgent test results / correspondence is brought to the immediate attention of the Consultant and / or clinical team. Facilitate meeting availability, organise, MDT/Professional/ other meetings as requested by the consultant. Be responsible for own professional development by keeping up to date with mandatory training, attending regular admin meetings as facilitated by the Administration Manager, and attending annual appraisals. Provide cross-cover for secretarial team during periods of leave or sickness. Taking and transcribing of formal minutes and distributing these appropriately, undertaking any administrative follow-up actions as required. Any other adhoc tasks as per Admin Manager.

The Newcastle upon Tyne Hospitals NHS Foundation Trust