Oxford Street Front of House Coordinator & Reception Lead

Confidential; Oxford; On-site; GBP 30,000 - 35,000; Full time

Job summary

Confidential is seeking a Receptionist/Front of House Co-ordinator to join our Oxford office. The role reports to the London Office Manager and supports a team of about 120 employees in a busy office environment.

You will welcome visitors, manage calls and inbox queries, handle post and couriers, and assist with meeting setup and office events. The position is permanent, full-time, 8:00-17:30, in-office on Oxford Street.

Qualifications

• Friendly, confident and professional with a welcoming manner.
• Excellent communicator with a strong telephone manner.
• Highly organised with good attention to detail.
• Proactive and comfortable taking ownership of tasks.
• Able to manage calls, emails, visitors and other requests efficiently.
• Confident dealing with clients, employees, suppliers and contractors.
• Comfortable using Microsoft Outlook, Teams and other Microsoft 365 applications.
• Discreet and professional when handling confidential calls, correspondence and visitors.

Responsibilities

• Welcome clients and visitors to the office and promptly notify employees when their guests have arrived.
• Manage the main company telephone lines, directing calls to the relevant person or team and taking and forwarding accurate messages where required.
• Monitor the general enquiries inboxes across the company, ensuring enquiries are promptly forwarded to the appropriate person or team.
• Take ownership of all incoming and outgoing post, including sorting, distributing and arranging couriers and special deliveries.
• Receive parcels and deliveries and ensure they reach the correct recipient.
• Maintain a tidy, welcoming and professional reception and front-of-house area.
• Liaise with the building reception, security, facilities and management teams where required.
• Assist with visitor and employee access, including access cards where applicable.
• Provide support to the wider office admin team where required, including assisting with meeting set-up, office events and other general office-related tasks.
• Assist with new starters, office events, supplies and other day-to-day office requirements.
• Act as an approachable first point of contact for general office queries.

Skills

Friendly

Excellent communicator

Organised

Proactive

Telephone handling

Client/vendor interaction

MS Office/365

Discretion

Tools

Microsoft Outlook

Microsoft Teams

Microsoft 365

Job description

Confidential is seeking a Receptionist/Front of House Co-ordinator to join our Oxford office. The role reports to the London Office Manager and supports a team of about 120 employees in a busy office environment.

You will welcome visitors, manage calls and inbox queries, handle post and couriers, and assist with meeting setup and office events. The position is permanent, full-time, 8:00-17:30, in-office on Oxford Street.