Oxford Operations Coordinator - Logistics & SLA Expert

Citysprint UK Ltd; Oxford; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Birthday day off

Maternity/paternity leave

Mental health support

Healthcare and wellbeing benefits

Death in service cover

Job summary

CitySprint is seeking an Operations Coordinator in Oxford to keep daily operations moving, coordinating couriers, supporting the control team and ensuring collections and deliveries meet customer SLAs.

The role suits someone with experience in busy operations or customer service, good communication, strong organisational skills and comfort with systems. DBS check required; 40 hours per week; permanent, on-site role.

Qualifications

• Experience in a busy operational or customer service environment.
• Confident communicator who can juggle multiple tasks.
• Organised, accurate and comfortable using systems.
• Basic Microsoft Office skills.

Responsibilities

• Coordinating designated couriers to meet customer SLAs.
• Supporting drivers and resolving day‑to‑day queries.
• Working closely with colleagues across operations and control.
• Keeping systems updated accurately (e.g. CityTrak / X‑Despatch).
• Adapting plans and priorities as the day changes.

Skills

Courier coordination

Communication

Multitasking

Organisational skills

Tools

Microsoft Office

Job description

CitySprint is seeking an Operations Coordinator in Oxford to keep daily operations moving, coordinating couriers, supporting the control team and ensuring collections and deliveries meet customer SLAs.

The role suits someone with experience in busy operations or customer service, good communication, strong organisational skills and comfort with systems. DBS check required; 40 hours per week; permanent, on-site role.