Overnight Team Leader

Turning Point UK; Manchester; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

31 days holiday (increasing to 33)

Total reward package

Job summary

Turning Point UK is expanding its Recovery Lounge in Manchester by creating an overnight team to support crisis services. The Overnight Team Leader will assist the Service Manager, supervise Overnight Recovery Workers and provide direct user support when needed.

The role involves triage, risk assessments, safety planning and applying recovery-focused, person-centred approaches to help service users make informed choices. Strong collaboration with partners is essential.

Qualifications

• Experience in mental health, health and social care, or related support roles.
• Proven leadership, supervisory or team management experience.
• Understanding of recovery-focused and person-centred support.
• Experience supporting individuals in crisis and managing risk.
• Strong communication, organisational and problem-solving skills.
• Ability to inspire, develop and positively challenge colleagues.
• Genuine interest in mental health through work, qualifications or lived experience.

Responsibilities

• Lead, motivate and support a team of Overnight Recovery Workers.
• Assist with day-to-day service management and deputise for the Service Manager.
• Provide direct support to service users during shifts when required.
• Oversee triage, risk assessments, safety planning and crisis de-escalation.
• Promote recovery-focused approaches that support informed choices.
• Build relationships with external partners and stakeholders.
• Conduct staff supervision, team meetings and contribute to service development.
• Monitor quality standards and undertake audits of service delivery.

Skills

Leadership

Crisis support

Communication

Organisational

Problem-solving

Inspire develop colleagues

Interest in mental health

Job description

About the Service

Our Recovery Lounge in Manchester was first commissioned in 2021 and has provided vital evening support to people across the city for the past five years. Due to its success, the service is now being expanded to operate overnight, providing an enhanced crisis support offer throughout the night.

This newly funded project will initially run for 12 months, with a further two years of funding already identified subject to successful delivery. As part of this expansion, we're recruiting a dedicated overnight team to help shape and deliver this exciting new service.

The Role

As an Overnight Team Leader, you'll support the Service Manager in the operational leadership of the overnight service. You'll be responsible for supporting and developing a team of Overnight Recovery Workers while also providing direct support to service users when required. Working in a fast-paced and rewarding environment where no two shifts are the same, you'll oversee triage and risk assessments, support effective crisis intervention, and ensure the service remains a safe, welcoming space for everyone who accesses it.

Key Responsibilities

• Lead, motivate and support a team of Overnight Recovery Workers.
• Assist with the day-to-day management of the service and deputise for the Service Manager when required.
• Work on rota when necessary, providing direct support to people experiencing mental health crises.
• Oversee triage, risk assessments, safety planning and crisis de-escalation.
• Promote recovery-focused approaches that empower service users to make informed choices about their future.
• Build strong relationships with external partners and stakeholders.
• Conduct staff supervision, support team meetings and contribute to service development.
• Monitor quality standards and undertake audits to ensure excellent service delivery.

About You

• Experience working within mental health, health and social care, or a related support environment.
• Previous leadership, supervisory or team management experience.
• An understanding of recovery-focused and person-centred support.
• Experience supporting individuals in crisis and managing risk.
• Strong communication, organisational and problem-solving skills.
• The ability to inspire, develop and positively challenge colleagues.
• A genuine interest in mental health, whether through professional experience, qualifications or lived experience.

About Us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

Turning Point Benefits

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

• You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days.
• Plus the option to buy additional holidays and spread the cost.