Overnight Recovery Worker

Turning Point UK; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

31 days' holiday

Job summary

Turning Point UK in Manchester is expanding its Recovery Lounge with an Overnight Recovery Worker role to support people in emotional distress. You will help triage, risk assess, de-escalate crises and enable positive steps on the recovery journey in a safe, welcoming space.

The role emphasizes listening, empathy, and a non-judgmental approach while collaborating with colleagues and partner agencies to achieve the best outcomes for service users.

Qualifications

• Experience working within mental health, health and care or related support environments.
• A relevant qualification, lived experience, or strong personal interest in mental health and wellbeing.
• Ability to remain calm and professional in challenging situations.
• Strong communication, interpersonal and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Genuine desire to support people and help them achieve positive outcomes.

Responsibilities

• Provide compassionate, recovery-focused support to individuals experiencing a mental health crisis.
• Assist with triage, risk assessments, safety planning and crisis de-escalation.
• Create a safe, welcoming and supportive environment for all service users.
• Support individuals to make informed choices and identify positive next steps for their recovery.
• Maintain accurate and timely records in line with GDPR and organisational requirements.
• Work collaboratively with colleagues and partner agencies to ensure the best outcomes for service users.
• Contribute to the smooth running of the service, including general housekeeping duties to maintain a comfortable and welcoming environment.

Skills

Compassionate

Empathy

Communication skills

Problem-solving

Calm under pressure

Job description

About the Service

Our Recovery Lounge in Manchester was first commissioned in 2021 and has provided vital evening support to people across the city for the past five years. During this time, we have developed a strong track record of supporting people in mental health crisis who are seeking immediate support.

Due to the success of the service, we are now extending our opening hours to provide overnight support. This exciting new project is initially funded for 12 months, with a further two years of funding already earmarked subject to successful delivery. We are now recruiting a dedicated team to help shape and deliver this enhanced service.

The Role

As an Overnight Recovery Worker, you'll be at the heart of the service, supporting people who may be experiencing emotional distress or a mental health crisis. Working in an environment where no two shifts are the same, you'll help create a safe, welcoming and supportive space where people feel listened to, understood and empowered to move forward.

You’ll work alongside colleagues to triage and risk assess individuals accessing the service, provide crisis de-escalation support, and help service users explore positive next steps as part of their recovery journey.

Key Responsibilities

• Provide compassionate, recovery-focused support to individuals experiencing a mental health crisis.
• Assist with triage, risk assessments, safety planning and crisis de-escalation.
• Create a safe, welcoming and supportive environment for all service users.
• Support individuals to make informed choices and identify positive next steps for their recovery.
• Maintain accurate and timely records in line with GDPR and organisational requirements.
• Work collaboratively with colleagues and partner agencies to ensure the best outcomes for service users.
• Contribute to the smooth running of the service, including general housekeeping duties to maintain a comfortable and welcoming environment.

About You

We're looking for passionate, resilient and empathetic individuals who are committed to supporting people with mental health needs.

You will ideally have:

• Experience working within mental health, health and social care, or a related support environment.
• A relevant qualification, lived experience, or a strong personal interest in mental health and wellbeing.
• The ability to remain calm and professional in challenging situations.
• Strong communication, interpersonal and problem‑solving skills.
• The ability to manage competing priorities and respond effectively in a fast‑paced environment.
• A genuine desire to support people and help them achieve positive outcomes.
• Most importantly, you'll be someone who enjoys working with people, listens without judgement, and can demonstrate empathy, patience and understanding when supporting those experiencing an acute mental health crisis.

About Us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not‑for‑profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package.

• You will get 31 days' paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits