Overnight NHS 111 Call Handler — Make a Difference

Hucweb; Welwyn Garden City; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS Pension

NHS Discounts

Wellbeing Hub

Job summary

HUC in Welwyn Garden City is seeking 111 Call Handlers to join a busy NHS 111 and Out of Hours team. The role covers overnight shifts across Hertfordshire and surrounding areas, delivering urgent and non-urgent advice with compassionate communication.

You will complete a comprehensive 6-week full-time training programme (9am-5pm, Mon-Fri) starting 19 October 2026, with funded training and a strong support network. This is a permanent, full- or part-time post with excellent NHS benefits.

Qualifications

• 6-week full-time training programme starts 19 October 2026.
• Overnights rota available and you must be able to work nights.
• Basic customer service experience preferred.

Responsibilities

• Handle urgent and non-urgent NHS 111 and Out of Hours calls.
• Assess symptoms using NHS Pathways and direct patients to the appropriate service.
• Provide reassurance with clear, calm guidance to patients and callers.

Skills

Customer Service

Communication

Job description

HUC in Welwyn Garden City is seeking 111 Call Handlers to join a busy NHS 111 and Out of Hours team. The role covers overnight shifts across Hertfordshire and surrounding areas, delivering urgent and non-urgent advice with compassionate communication.

You will complete a comprehensive 6-week full-time training programme (9am-5pm, Mon-Fri) starting 19 October 2026, with funded training and a strong support network. This is a permanent, full- or part-time post with excellent NHS benefits.