Compassionate NHS 111 Call Handler — Flexible Shifts

Maudsley Learning; Bedford; Híbrido; GBP 14 000 - 21 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

NHS Pension

Discount Hub

Wellbeing Hub

Recognition & rewards

Career growth

Resumo da oferta

HUC Bedford is recruiting NHS 111 Call Handlers to support patients across multiple counties with 24/7 NHS 111 and Out of Hours services. The Bedford contact centre offers rota patterns between 7am–11pm, with 12 hours per week across flexible shifts.

Successful candidates complete a comprehensive 6-week training programme (Monday–Friday, 9am–5pm) before joining the team to provide urgent guidance and reassurance to callers. DBS checks and UK work rights are required.

Qualificações

• Must have customer service experience.
• Must have right to work in the UK.
• Prepared to undergo the DBS checks as part of safeguarding.

Responsabilidades

• Handle NHS 111 and Out of Hours calls.
• Provide urgent guidance and reassurance to patients.
• Complete 6-week full-time training before taking calls.

Conhecimentos

Customer service experience

UK work rights

Descrição da oferta de emprego

HUC Bedford is recruiting NHS 111 Call Handlers to support patients across multiple counties with 24/7 NHS 111 and Out of Hours services. The Bedford contact centre offers rota patterns between 7am–11pm, with 12 hours per week across flexible shifts.

Successful candidates complete a comprehensive 6-week training programme (Monday–Friday, 9am–5pm) before joining the team to provide urgent guidance and reassurance to callers. DBS checks and UK work rights are required.