Overnight Member Services Representative

Planet Fitness - United FP Management, LLC; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fitness service provider is seeking an Overnight Member Services Representative in Greater London. The role involves greeting members, managing front desk activities, and ensuring exceptional customer service. Candidates should have a background in customer service, be reliable, and possess basic computer skills. This position offers a competitive hourly wage, benefits after 90 days, and a Black Card membership after 30 days.

Benefits

Potential for performance bonuses

Free Black Card membership after 30 days

Eligible for company-paid benefits after 90 days

FREE Black Card membership

Qualifications

• Must be 18 years of age or older.
• Punctuality, reliability, and dependability are a must.
• Exceptional customer service skills; able to interact positively with members.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities like answering phones and checking members in.
• Respond to member questions and concerns promptly.

Skills

Customer service background

Basic computer proficiency

Strong listener

Positive attitude

Ability to empathize

Problem-solving skills

Job description

Future Opening: Overnight Member Services Representative

Replies within 24 hours.

• Bonus based on performance
• Health insurance
• Opportunity for advancement

Job Summary

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The role includes closing the shift for that business day and creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions & concerns in a timely & professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.

Qualifications / Requirements

• Must be 18 years of age or older.
• Punctuality, reliability and dependability are a must.
• Customer service background preferred.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Schedule

• Monday 12am – 6am
• Monday 10pm – Tuesday 6am
• Thursday 10pm – Friday 6am

Benefits

• Potential for weekly attendance & performance bonus, bi‑weekly team bonus & monthly mystery shop bonuses.
• FREE Black Card membership after 30 days of employment.
• Eligible for 50% company‑paid benefits after 90 days of employment:
  • Medical
  • Dental
  • Vision
  • Paid personal time (after 6 months)

Compensation: $18.00 – $22.00 per hour.