Overnight Housing Support Specialist

Intervieweb; Plymouth; On-site; GBP 21,000 - 30,000; Full time

Job summary

BCHA is seeking a Night Intensive Housing Officer in Plymouth to provide a safe, welcoming, and supportive environment for people experiencing homelessness. You will work overnight as the first point of contact, offering calm, empathetic support and practical help to customers, while promoting dignity and independence.

You will record notes, collaborate with local services, and signpost where appropriate, helping individuals on their journey to stability and wellbeing.

Qualifications

• Be the first point of contact overnight, offering a calming and reassuring presence to Customers.
• Create a safe and inclusive environment for customers.
• Support customers with practical needs while encouraging self-management and independence.
• De-escalate situations with empathy and professionalism, promoting safety for all.
• Record accurate and timely notes to support joined-up working with the wider support team.
• Work collaboratively with local services, signposting and referring where appropriate.
• Respond with compassion to those in emotional distress or crisis.
• Ensure confidentiality, uphold professional boundaries, and champion dignity at all times.
• Promote community engagement, well-being activities, and life skills that support long-term progress.
• BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
• As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA.
• Our overall aim is to 'deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
• BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Responsibilities

• Be the first point of contact overnight, offering a calming and reassuring presence to Customers.
• Create a safe and inclusive environment for customers.
• Support customers with practical needs while encouraging self-management and independence.
• De-escalate situations with empathy and professionalism, promoting safety for all.
• Record accurate and timely notes to support joined-up working with the wider support team.
• Work collaboratively with local services, signposting and referring where appropriate.
• Respond with compassion to those in emotional distress or crisis.
• Ensure confidentiality, uphold professional boundaries, and champion dignity at all times.
• Promote community engagement, well-being activities, and life skills that support long-term progress.

Job description

BCHA is seeking a Night Intensive Housing Officer in Plymouth to provide a safe, welcoming, and supportive environment for people experiencing homelessness. You will work overnight as the first point of contact, offering calm, empathetic support and practical help to customers, while promoting dignity and independence.

You will record notes, collaborate with local services, and signpost where appropriate, helping individuals on their journey to stability and wellbeing.