Overnight Hotel Manager - Lead Night Team & Guest Service

La Reception; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Global opportunities

Hotel discounts

Health plan

Company pension

Refer-a-friend bonus

29 days holiday

e-learning access

Career growth

Perks at Work

Job summary

Meliá London is seeking a Night Manager to lead the overnight operations of the hotel, ensuring seamless service, accurate reporting and exceptional guest experiences.

You will head the night team, enforce procedures, security standards and financial controls, and act as senior decision-maker in the absence of management. Join a global hospitality brand offering competitive pay, career growth, hotel discounts, health benefits, and 29 days’ holiday.

Qualifications

• Experience in Front Office or Night Management within a hotel environment.
• Strong knowledge of hotel operations, night audit and Duty Management procedures.
• Proven ability to lead and supervise teams effectively.
• Strong guest service skills with experience handling complaints and problem-solving.
• Excellent organisational skills and attention to detail.
• Good understanding of financial controls and reporting processes.
• Knowledge of health & safety, fire safety and security procedures.
• Confident decision-maker with the ability to work independently.
• Strong communication skills and ability to work across departments.
• Flexibility to work overnight shifts.

Responsibilities

• Oversee the hotel during night operations, ensuring smooth and efficient service at all times.
• Act as Duty Manager, taking full responsibility for the hotel overnight.
• Ensure all night audit reports and system processes are completed accurately and on time.
• Supervise and support the night team, ensuring awareness of occupancy levels, events and operational priorities.
• Deliver excellent guest service, handling queries and resolving complaints efficiently.
• Support the front desk team to ensure smooth check-in and check-out processes.
• Maintain a safe and secure environment, ensuring compliance with health & safety, fire and licensing regulations.
• Monitor and enforce financial procedures, including credit control, allowances and adjustments.
• Ensure effective communication and handover between day and night teams.
• Maintain accurate logs of incidents, actions and operational updates.

Skills

Front Office

Night Management

Leadership

Guest Service

Organisational Skills

Financial Controls

Health & Safety

Communication

Independent Work

Job description

Meliá London is seeking a Night Manager to lead the overnight operations of the hotel, ensuring seamless service, accurate reporting and exceptional guest experiences.

You will head the night team, enforce procedures, security standards and financial controls, and act as senior decision-maker in the absence of management. Join a global hospitality brand offering competitive pay, career growth, hotel discounts, health benefits, and 29 days’ holiday.