Overnight Guest Services & Operations Lead

Malmaison & Hotel du Vin; Cambridgeshire and Peterborough; On-site; GBP 15,000 - 21,000; Full time

Job summary

The Night Porter role at Malmaison & Hotel du Vin Cambridge oversees the hotel from sundown to sunrise, ensuring guest satisfaction and brand standards are maintained. You will be on-site in Cambridge with hands-on duties across guest services and Night team operations.

Responsibilities include keeping public areas immaculate, preparing meeting spaces, assisting guests with luggage, and conducting nightly health and safety checks.

Qualifications

• Experience in a similar role is beneficial.
• Experience of night shift work is essential.

Responsibilities

• Oversee the hotel's operations from sundown to sunrise.
• Manage guest expectations and uphold brand standards.
• Clean and maintain public areas and prepare meeting/event spaces for the next day.

Job description

The Night Porter role at Malmaison & Hotel du Vin Cambridge oversees the hotel from sundown to sunrise, ensuring guest satisfaction and brand standards are maintained. You will be on-site in Cambridge with hands-on duties across guest services and Night team operations.

Responsibilities include keeping public areas immaculate, preparing meeting spaces, assisting guests with luggage, and conducting nightly health and safety checks.