Night Porter

Malmaison & Hotel du Vin; Cambridgeshire and Peterborough; On-site; GBP 15,000 - 21,000; Full time

Job summary

The Night Porter role at Malmaison & Hotel du Vin Cambridge oversees the hotel from sundown to sunrise, ensuring guest satisfaction and brand standards are maintained. You will be on-site in Cambridge with hands-on duties across guest services and Night team operations.

Responsibilities include keeping public areas immaculate, preparing meeting spaces, assisting guests with luggage, and conducting nightly health and safety checks.

Qualifications

• Experience in a similar role is beneficial.
• Experience of night shift work is essential.

Responsibilities

• Oversee the hotel's operations from sundown to sunrise.
• Manage guest expectations and uphold brand standards.
• Clean and maintain public areas and prepare meeting/event spaces for the next day.

Job description

Job Title:Night Porter, Hotel du Vin Cambridge

Rate of pay / Hours:£13.12 per hour plus TRONC (service charge)
Location: Cambridge

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained.

As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate - you will be cleaning public areas and preparing meeting and event spaces ready for the next day.

You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator.

Experience of working in a similar role is beneficial and experience of night shift work is essential.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.

Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.