Overnight Guest Experience Concierge

Harri; Rodborough; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Food and drink discount

Healthcare

Wagestream access

Induction and training

Discounted hotel stays

Job summary

The Bear on Rodborough Common, part of Cotswold Inns & Hotels, is seeking a friendly Night Porter to welcome guests and assist during the night, ensuring smooth late check-ins and a safe, comfortable stay.

You will contribute to first and last impressions, bring warmth, and provide practical help to guests. This role offers induction, training, and access to benefits including staff discounts and Wagestream options.

Qualifications

• Friendly and welcoming presence for late arriving guests.
• Ability to assist guests throughout the night.
• Manage late check-ins and early check-outs, contributing to guests' first and last impressions of the hotel.
• Warm and engaging personality to enhance guest experience.

Responsibilities

• Provide a welcoming presence for night guests and assist with late check-ins.
• Support guests throughout the night with a friendly attitude.
• Assist with late arrivals and check-outs to ensure smooth arrivals and departures.
• Create a comfortable and memorable overnight experience for guests.

Skills

Customer service

Communication

Hospitality mindset

Guest support

Job description

The Bear on Rodborough Common, part of Cotswold Inns & Hotels, is seeking a friendly Night Porter to welcome guests and assist during the night, ensuring smooth late check-ins and a safe, comfortable stay.

You will contribute to first and last impressions, bring warmth, and provide practical help to guests. This role offers induction, training, and access to benefits including staff discounts and Wagestream options.