Overnight Guest Services & Security Associate

Crazy Bear Group; Oxford; On-site; GBP 1,929,000 - 2,342,000; Part time

Benefits offered by this job

On Target Earnings £14.71 per hour

Two night shifts per week

50% off food and drink for up to four

50% off overnight stays

50% off Crazy Bear ticketed events

One free overnight stay every year

Birthday day off

Job summary

Crazy Bear Stadhampton is seeking a reliable Night Porter to support the overnight operation. You’ll help look after guests, perform safety and security checks and prepare the hotel for the morning shift.

This part-time role requires a minimum of two night shifts per week and offers opportunities to progress within the team. You’ll gain hands-on responsibilities during the quiet overnight hours.

Qualifications

• Previous hotel, reception, concierge, security or night-working experience is useful.
• Ability to work overnight and a minimum of two nights per week.
• Calm, friendly and professional with guests.
• Good awareness of safety and security.
• Clear written and verbal communication.
• Honesty, discretion and good judgement.
• Right to work in the UK.

Responsibilities

• Assisting guests with overnight questions and requests.
• Welcoming late arrivals and supporting early departures.
• Completing regular security and safety checks.
• Checking that entrances, doors and guest areas are secure.
• Reporting incidents, hazards and maintenance problems promptly.
• Following fire and emergency procedures.
• Keeping reception and public areas tidy and presentable.
• Completing overnight checklists and records.
• Assisting with guest bills, payments and reception administration.
• Supporting early-morning preparation where required.
• Preparing a clear handover for the morning team.
• Carrying out other reasonable overnight duties around the hotel.

Skills

Reliability

Overnight experience

Communication skills

Attention to detail

Safety awareness

Computer literacy

Tools

Hotel systems

Reception software

Job description

Crazy Bear Stadhampton is seeking a reliable Night Porter to support the overnight operation. You’ll help look after guests, perform safety and security checks and prepare the hotel for the morning shift.

This part-time role requires a minimum of two night shifts per week and offers opportunities to progress within the team. You’ll gain hands-on responsibilities during the quiet overnight hours.