Overnight Duty Manager Elevate Guest Experience

Holiday Inn Express London-Excel; East Ham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts portfolio wide

Staff parking

Paid holidays including bank holidays

Training and leadership development

Job summary

Aimbridge Hospitality is hiring a Hotel Night Duty Manager in the UK. You will lead night operations, greet guests, check them in and out, and resolve inquiries. The role requires strong communication, attention to detail and a collaborative approach across hotel departments.

We offer industry-leading training, staff discounts, and flexible shifts. This position is on-site and suitable for candidates 18+ with a focus on delivering a first-class guest experience.

Qualifications

• Attention to detail to ensure guest rooms and public areas are clean and well-maintained.
• Excellent verbal and written communication with guests and colleagues.
• Friendliness and professionalism in handling guest inquiries and complaints.
• Strong organisational skills to manage reservations and maintain a tidy workspace.
• Proficiency with hotel management software (Opera or Fidelio) is advantageous.
• Be a first-class team player, collaborating across departments.

Responsibilities

• Provide exceptional customer service at check-in/out and handle inquiries and complaints.
• Support night-time hotel operations across food & beverage, maintenance and other areas.
• Maintain a clean, organised front desk and ensure policies and amenities are followed.
• Contribute to a smooth guest experience and a first-class stay.

Skills

Attention to detail

Communication skills

Customer service

Organisational skills

Tech proficiency (Opera/Fidelio)

Teamwork

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality is hiring a Hotel Night Duty Manager in the UK. You will lead night operations, greet guests, check them in and out, and resolve inquiries. The role requires strong communication, attention to detail and a collaborative approach across hotel departments.

We offer industry-leading training, staff discounts, and flexible shifts. This position is on-site and suitable for candidates 18+ with a focus on delivering a first-class guest experience.