Night Duty Manager: Elevate Guest Experience

Interstate Europe Hotels & Resorts; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Industry-leading training and career  

Staff discounts

Free staff parking

28 days holidays including bank

Employee assistance programme

Uncapped incentives

Flexible shifts

Job summary

Aimbridge Hospitality is hiring a Night Duty Manager for Holiday Inn Express London-Excel. You will deliver exceptional guest service, handle check-ins/outs, inquiries, and reservations, and support cross-department operations to ensure a smooth night shift.

We value strong communication, attention to detail, and the ability to work flexibly across shifts. Join a team focused on delivering a first-class guest experience with extensive staff benefits.

Qualifications

• Attention to detail to ensure guest rooms and areas are clean and well-maintained.
• Excellent communication skills, both verbal and written, with guests and colleagues.
• Friendly, welcoming customer service demeanor for guest inquiries and complaints.
• Strong organisational skills to manage reservations and workflows.

Responsibilities

• Check guests in and out and handle inquiries and reservations.
• Maintain a clean and organised front desk area and assist across departments as needed.
• Support night-time operations in food & beverage, maintenance and other areas requiring guest service excellence.

Skills

Attention to detail

Communication skills

Customer service

Organisational skills

Opera PMS

Tools

Opera PMS

Fidelio

Job description

Aimbridge Hospitality is hiring a Night Duty Manager for Holiday Inn Express London-Excel. You will deliver exceptional guest service, handle check-ins/outs, inquiries, and reservations, and support cross-department operations to ensure a smooth night shift.

We value strong communication, attention to detail, and the ability to work flexibly across shifts. Join a team focused on delivering a first-class guest experience with extensive staff benefits.