Part-Time Outreach Team Leader — Volunteer Support

Victim Support; Cambridgeshire and Peterborough; Hybride; GBP 20 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Flexible Working Options (hybrid)

20+ days annual leave

Pension plan

Enhanced allowances

Discounts

Wellbeing support

Travel schemes

Career development

Résumé du poste

Victim Support is seeking an Outreach Team Leader to oversee community-based service delivery for vulnerable witnesses. You will recruit, train and supervise volunteers, allocate cases and ensure timely support and referrals while upholding safeguarding and quality standards.

This part-time, home-based role involves regular travel across Bedfordshire and Hertfordshire. You will collaborate with the Area Manager and partner agencies to improve outcomes for witnesses and maintain strong

Qualifications

• Experience leading, supporting and developing staff and/or volunteers.
• Experience in a service-focused environment with a strong customer-service ethos.
• Ability to manage competing priorities and maintain records with accuracy.

Responsabilités

• Lead and develop a team of volunteers delivering Witness Service.
• Recruit, train and support volunteers, and allocate cases.
• Monitor service delivery, quality, safeguarding and KPI performance.
• Build effective stakeholder relationships with partner agencies.
• Ensure timely assessments, referrals and person-centred support for witnesses.

Connaissances

Leadership

Customer service

Communication

Organisational skills

IT literacy

Confidentiality

Safeguarding

Trauma-informed practice

Data protection

Equality & diversity

Outils

Microsoft Office

Case management systems

Description du poste

Victim Support is seeking an Outreach Team Leader to oversee community-based service delivery for vulnerable witnesses. You will recruit, train and supervise volunteers, allocate cases and ensure timely support and referrals while upholding safeguarding and quality standards.

This part-time, home-based role involves regular travel across Bedfordshire and Hertfordshire. You will collaborate with the Area Manager and partner agencies to improve outcomes for witnesses and maintain strong