Outreach & Sustainment Officer

Belmont Recruitment; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Waltham Forest Council is seeking an Outreach & Sustainment Officer to deliver proactive outreach to identify, engage, and support people who are sleeping rough or at risk of rough sleeping, ensuring timely help, safety checks, and access to housing and health services.

The role also involves sustaining support for relocation into temporary or independent accommodation, using specialist knowledge of homelessness to improve outcomes through collaborative, person-centred responses.

Qualifications

• Experience working with homeless households.
• Willing to undertake regular outreach in the borough.
• Understanding causes of homelessness and access routes.
• Commitment to person-centred, trauma-informed support.

Responsibilities

• Deliver outreach to identify and engage people sleeping rough.
• Assess needs, provide advice, and signpost to services.
• Provide sustainment support as people move into accommodation.
• Collaborate with partners to ensure safe, coordinated responses.

Skills

Outreach experience

Trauma-informed

Collaboration

Communication

Job description

Good Afternoon, I am currently representing Waltham Forest Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience.

We are looking for an Outreach & Sustainment Officer

This role will be based at: E17 4JF.

The right candidate will:

• To deliver proactive, trauma informed outreach to identify, engage, and support people who are sleeping rough or at risk of rough sleeping, ensuring they receive timely help, safety checks, and access to appropriate services and accommodation.
• To assess individual needs, risks, and circumstances, providing clear advice, practical support, and signposting to housing, health, welfare, and specialist services, helping people move away from the streets and reduce harm.
• To provide ongoing sustainment support for people moving into temporary accommodation, supported housing, or independent living - beginning from the point they move in - to help them settle, stabilise, build independence, and maintain their accommodation successfully.
• To contribute specialist knowledge of homelessness, rough sleeping, and complex needs to the wider service, working collaboratively with colleagues and partners to ensure safe, coordinated, person-centred responses that improve outcomes and reduce risk.

We require the following:

• Candidates should have experience of working with homeless households (experience of working with those with a history of rough sleeping preferred).
• Understand the causes of homelessness and challenges with accessing routes of the streets and be prepared to work regularly in the borough undertaking outreach sessions and responding to reports of individuals sleeping out.