Outreach Advice Service Manager

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Leeds; On-site; GBP 28,000 - 38,000; Full time

Job summary

Chapeltown Citizens Advice, based in Leeds, is seeking an Outreach Advice Service Manager to lead outreach projects and supervise staff. The role focuses on delivering target-driven services and ensuring quality reporting, with funding continuity across initiatives.

You will work closely with the CEO and Advice Service Manager, supporting project delivery, stakeholder engagement, and staff development in a busy, community-focused charity environment.

Qualifications

• Experience supervising or managing staff
• Problem-solving mindset
• Able to multi-task and manage multiple projects
• Team player with collaborative approach
• Digital savvy with ability to use online tools
• Strong communication skills and ability to prioritise tasks

Responsibilities

• Oversee Chapeltown Citizens Advice outreaches and projects
• Line manage project staff and monitor targets and KPIs
• Ensure project reporting requirements are met
• Develop relationships with stakeholders and secure continuation funding
• Support new and existing projects and ensure smooth implementation

Job description

Outreach Advice Service Manager

Apply before 4pm on 14 October 2026.

About the role

Chapeltown Citizens Advice

Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity. We are a leading provider of legal advice and information that provides a comprehensive advice service from its main office and outreaches. We are a busy, client focused and dynamic service with a track record of delivering high quality Advice.

We are recruiting an outreach advice service manager. Working closely with the CEO and Advice Service Manager the Outreach Advice Service Manager will have responsibility for Chapeltown Citizens Advice’s outreach projects, line managing project staff, ensuring targets and quality KPI’s are met and being accountable for project reporting requirements. You will develop relationships with the relevant stakeholders and will work with the Management Service to ensure continuation funding where appropriate. You will ensure new projects are implemented smoothly and that project staff are appropriately supported and developed. We are looking for a proactive, organised, and motivated individual to support the delivery and success of new and existing projects.

You will:

• Have experience of supervising or managing staff
• Be a problem solver
• Be able to multi-task
• Be a team player
• Be digitally savvy
• Be able to prioritise tasks and assist with multiple projects
• Have excellent communication skills
• Be willing to work flexibly

Job title: Outreach Advice Service Manager

Location: Chapeltown, Leeds

Salary: £32,766 per annum

Hours per week: 36.25

Type of contract: Permanent

Closing date for applications: 4pm 14th October 2026

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