Outpatients Supervisor

NHS; Stoke-on-Trent; On-site; GBP 24,000 - 30,000; Full time

Job summary

An exciting opportunity for an Outpatients Supervisor at University Hospitals of North Midlands NHS Trust in Stoke-on-Trent. The role focuses on managing appointment services and requires strong team building skills and initiative. Ideal candidates should have 5 GCSEs and prior experience in the NHS.

Benefits

Wide range of development packages for staff.

Culture of inclusion and equal opportunities.

Qualifications

• Essential team building skills and self-motivated.
• Previous NHS experience valued.

Responsibilities

• Support incoming calls to the Appointments Call Centre.
• Book outpatient appointments in line with NHS national targets.

Skills

Customer Service

Education

5 GCSEs grade C or above, including maths and English

Job description

Go back University Hospital of North Midlands NHS Trust

Outpatients Supervisor

The closing date is 02 July 2025

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship.

An exciting opportunity has arisen for an Outpatients Supervisor to be based within the Outpatient Directorate at our Stoke site.

Main duties of the job

This varied role involves supporting incoming calls to the Appointments Call Centre and booking outpatient appointments for patients in accordance with NHS national targets. Team building skills are essential, along with being self-motivated and able to use your own initiative as needed.

The role also includes supporting the Cancer Bureau Team to meet targets within national guidelines.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All employees contribute valuably regardless of role, and we offer a wide range of development packages to help staff reach their potential.

We promote a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer, ensuring all staff feel valued and respected. We ask our employees to uphold the values co-created by staff, patients, and carers, which unite us as a Trust.

At University Hospitals of North Midlands NHS Trust, we recognize that investing in, supporting, and developing our staff directly impacts the quality of care we provide. Our employees are as vital as our patients and the community we serve.

Job responsibilities

For more details, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

• 5 GCSEs grade C or above, including maths and English

Interview

• Previous NHS experience
• Customer Service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any criminal convictions.

University Hospitals of North Midlands NHS Trust