Outpatient Supervisor

Sheffield Children's; Sheffield; On-site; GBP 26,000 - 30,000; Full time

Job summary

Sheffield Children's NHS Foundation Trust is looking for an Outpatient Supervisor to lead the outpatient administration team. This role involves managing booking processes and staff development to enhance clinic operations, while providing high-quality services in a supportive environment. As part of a dedicated team, you will play a crucial role in delivering excellent care to children and young people.

Benefits

Excellent annual leave

Pension schemes

Health programmes

Exclusive discounts

Qualifications

• Knowledge of administrative procedures relevant to outpatient services.
• Experience in NHS clerical roles with a focus on customer service.
• Supervisory experience in a healthcare environment.

Responsibilities

• Manage and supervise outpatient administrative staff.
• Collaborate to optimize clinic scheduling and data management.
• Ensure compliance with service delivery standards.

Skills

Communication

Team Management

Organizational Skills

Problem Solving

Education

NVQ Level 4 in Business and Administration or equivalent

ECDL / IT Qualification

Tools

Microsoft Office

Hospital Information Systems

Job description

Sheffield Children’s NHS Foundation Trust

Outpatient Supervisor

The closing date is 30 June 2025

We are excited to invite applications for the role of Outpatient Supervisor to join our dedicated Outpatient administration team.

You will help oversee administrative staff to ensure the efficient and high-quality management of bookings, referrals, and overall clinic operations. This is a fantastic opportunity to apply your knowledge of outpatient administration procedures and contribute to the smooth running of our outpatient services.

We are looking for a confident communicator who can manage and motivate a team to achieve the best outcomes. If you are committed to delivering high-quality services and fostering a supportive working environment, we'd love to hear from you!

Main duties of the job

Reporting into the Outpatient Service Coordinator, your responsibilities will include:

Supervise administrative staff to ensure efficient and responsive service delivery.

Collaborate with Outpatient Service Coordinator and Division Service Managers to optimise clinic data, slot utilisation, and appointment completion.

Prioritise and target vacant clinic slots to achieve the Trust 18-week target.

Oversee interpreter bookings, ensuring compliance with contract terms.

Adjust clinic templates for medical/clinical leave and reschedule appointments per waiting time targets.

Support staff development in outpatient booking and clinic management.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:

• Brilliant Place to work
• Leaders in Children's Health

We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.

As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.

As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.

Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualification & Training

• Knowledge of administrative procedures, including specialised IT systems acquired through formal training or experience to NVQ Level 4 in Business and Administration or equivalent.
• ECDL / IT Qualification or demonstrable knowledge through experience of Microsoft packages.
• Educated to GCSE standard or recent equivalent level of experience.

Experience

• Substantial relevant practical NHS clerical experience working in a customer focused area.
• Day to day staff supervision
• Experience of a PAS Outpatient module
• Knowledge of Outpatient administrative procedures.
• Working in a multi-disciplinary team
• Experience of Outpatient Clinic Management and Booking processes and procedures
• Experience of eRS Booking system

Knowledge and Skills

• Ability to input, retrieve and analyse information.
• Ability to work on own initiative and to be self-motivated.
• Ability to organise and prioritise own workload and that of others.
• Proficiency in Microsoft Office products and Hospital information systems.
• Knowledge and understanding of the 18 week Referral to Treatment standards.
• Ability to manage conflicting priorities and deliver work to deadlines.
• Ability to develop and implement working procedures.
• Ability to demonstrate knowledge and understanding of the principles of staff
• Management.
• Knowledge of Medical Terminology

Personal Attributes

• Effective team worker.
• Confident approach.
• Articulate.
• Maintains confidentiality at all times
• Ability to exercise initiative and self-judgement.
• Ability to work under pressure
• Evidence of ability to communicate confidently.
• HR skills such as absence management and recruitment.
• Experience of dealing with emotional circumstances.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

£26,530 to £29,114 a yearper annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

425-25-7012971-A

Job locations

Sheffield Children's NHS Foundation Trust