Outpatients Receptionist

Tameside and Glossop Integrated Care NHS FT; Ashton-under-Lyne; On-site; GBP 20,000 - 23,000; Full time

Job summary

Join a dedicated team as an Outpatients Receptionist at a leading NHS Trust. This role involves providing effective reception services, managing patient records, and ensuring high-quality customer service. Flexible working hours across 7 days are required. The ideal candidate will demonstrate excellent communication skills and the ability to work both independently and as part of a team.

Benefits

Flexible Working

27-33 Days Annual Leave

Sick Pay

NHS Pension Scheme

Free Eye Tests

Health Checks

Gym Discount

Free Bicycle Loan Scheme

Salary Sacrifice Car Scheme

Qualifications

• Reliable and enthusiastic individual for a busy reception team.
• Good communication and customer service skills required.

Responsibilities

• Provide professional reception and clerical service for Outpatients.
• Maintain accuracy and confidentiality in managing patient records.

Skills

Customer Service

Communication

Computer Literacy

Attention to Detail

Job description

Outpatients Receptionist - Band 2

28 hours - Fixed term 10.6.2025 - 9.6.2026

The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, inc. Bank holidays. The successful candidate must be able to support the flexibility of the rota.

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.

Please note this role may require physical effort at times when preparing and managing patients Medical Records.

To provide an efficient Reception service maintaining a high level of accuracy and confidentiality at all times.

The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence
  
  

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

For further details / informal visits contact: Name: Sarah Margison Job title: Assistant Directorate Manager Email address: [e-mail] Telephone number: 0161 922 5010

Joel Vieira 0161 922 5511