Outpatients Administrator

The Christie NHS Foundation Trust; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Christie NHS Foundation Trust in Manchester seeks a Band 2 Administrator to join the SACT Services team. The role blends reception duties, outpatient administration and Bloods Closer to Home support, serving patients, visitors and healthcare professionals with a welcoming, efficient service.

You will manage appointments, update records, handle enquiries and work with clinical and administrative colleagues to support patient pathways in a busy, patient-centered environment.

Qualifications

• Duties include managing patient check-in/out, booking and amending appointments, and maintaining accurate records.
• Handling telephone and face-to-face enquiries with professionalism.
• Supporting Bloods Closer to Home (BCTH) and outreach services as required.
• Maintaining confidentiality and using Trust IT systems in line with policies.

Responsibilities

• Check patients in/out of appointments and manage bookings.
• Answer enquiries from patients, relatives, and healthcare professionals.
• Maintain accurate patient records in Trust systems and ensure data quality.
• Support phlebotomy/outreach services as needed and liaise with clinical staff.

Job description

We are looking for a friendly, professional and enthusiastic Band 2 Administrator to join our well-established SACT Services team within Department 1 Oak Road Treatment Centre (ORTC).

This is a varied role combining reception, outpatient administration and Bloods Closer to Home (BCTH) support. The post holder will act as a first point of contact for patients, visitors and healthcare professionals, providing a welcoming and efficient service while supporting the smooth day-to-day running of the department.

The role involves communicating with patients both face-to-face and over the telephone, managing appointments, supporting phlebotomy services, maintaining patient records and responding to a wide range of enquiries. You will work closely with administrative and clinical colleagues but will also be expected to use your own initiative to resolve routine queries and prioritise your workload effectively., The role involves acting as a first point of contact for patients, relatives, visitors and healthcare professionals, delivering a professional, welcoming and patient-focused service.

Duties include checking patients in and out of appointments, booking, amending and managing appointments, preparing blood request forms, supporting outreach services, updating patient records, and maintaining accurate data on Trust systems. The post holder will respond to telephone and face-to-face enquiries, provide information and advice regarding appointments, and liaise with clinical and administrative teams to support patient pathways.

If you are organised, calm under pressure, have excellent communication skills, a caring and empathetic approach, and good IT and administrative skills, we would welcome your application. Full training will be provided., The role requires effective communication skills, attention to detail, good computer and keyboard skills, and the ability to prioritise workload in a busy environment. The post holder will use Trust IT systems to manage patient information and appointments, maintain confidentiality at all times, and ensure work is completed accurately and in accordance with Trust policies and procedures.

Working as part of a supportive team, the successful candidate will demonstrate flexibility by providing administrative support across different areas of SACT Services as required, while contributing to a positive patient experience and the efficient running of the department.

The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.