Patient Experience & Involvement Manager

The Christie NHS Foundation Trust; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Christie NHS Foundation Trust in Manchester is offering a Band 6 Patient Experience and Involvement Manager role within the Quality & Standards Directorate. The post leads patient and public involvement across the Trust, translating insights into improvements for patients and families.

You will recruit and support patient representatives, analyse feedback, develop dashboards and reports for governance, and collaborate with staff, Healthwatch and voluntary partners to embed co‑production and

Job description

An exciting opportunity has arisen to join The Christie NHS Foundation Trust as a Band 6 Patient Experience and Involvement Manager within the Quality & Standards Directorate. This pivotal role will lead and coordinate patient and public involvement across the Trust, ensuring the voices and lived experiences of patients, carers and service users influence service design, quality improvement and strategic decision‑making. We are looking for an enthusiastic, motivated and organised professional with experience of patient engagement, co‑production, analysing feedback and building effective relationships with a wide range of stakeholders. You will bring strong communication, facilitation and influencing skills, together with a commitment to equality, inclusion and person‑centred care. This is an opportunity to shape how the Trust listens, learns and works in partnership with its communities, translating patient insight into meaningful and measurable improvements for patients and families., The post holder will lead the development, delivery and evaluation of the Trust's Patient and Public Involvement Programme, coordinating patient partnership groups, panels and representative networks. They will recruit, induct, train and support patient representatives and volunteers, promote co‑production, and help teams involve patients in service redesign and quality improvement. The role will manage patient experience programmes, including the Friends and Family Test, national surveys and local feedback initiatives, and will analyse intelligence from feedback, compliments, complaints themes and involvement activity. The post holder will identify emerging themes, produce reports, dashboards and presentations for governance forums, and support clinical and operational teams to translate insight into improvement. We are seeking someone who can facilitate workshops and engagement activities, manage competing priorities, handle sensitive issues appropriately and build effective relationships with patients, staff, Healthwatch, charities and voluntary‑sector partners.

These versions strengthen the advert by clearly positioning the role as both strategic and delivery‑focused, while giving candidates a concise picture of the experience, values and relationship‑building skills required.

The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.